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Branch Manager Resume Example

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BRANCH MANAGER
Professional Summary

Dedicated Customer Service Professional motivated to maintain customer satisfaction and contribute to customer success. 

Over 5 years proven ability to establish rapport with clients and exceed sales quotas. 

Reliable and driven, with strong time management and prioritization abilities.

Motivated Customer Service Professional with solid experience managing all levels of large scale projects, including budgeting and administration.

Top producing sales professional and expert in the Banking industry. Dynamic communicator who consistently exceeds goals and company expectations.

Exceptional leader talented at banking, and retail. Technically-savvy with outstanding relationship building, training and presentation skills.

Highly ambitious  with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.

Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the systems and programs.

Skills

Time management; MS Office Word, Excel and Powerpoint.

  • Data management
  • Team leadership
  • Team liaison
  • Self-motivated
  • Budgeting and finance
  • Project management
  • Powerful negotiator
  • Strong verbal communication
  • Extremely organized
  • Client assessment and analysis
  • Staff development
  • Risk management processes and analysis

Time management; MS Office Word, Excel and Powerpoint.

  • Data management
  • Team leadership
  • Team liaison
  • Self-motivated
  • Budgeting and finance
  • Project management
  • Powerful negotiator
  • Strong verbal communication
  • Extremely organized
  • Client assessment and analysis
  • Staff development
  • Risk management processes and analysis
Work History
Branch Manager, 01/2013 to Current
JP Morgan Chase Bank – New York, NY
  • Accurately processed customer transactions including check cashing, account deposits and withdrawals.
  • Partner with bankers to enhance, coach and motivate tellers and build a proactive relationship between the two job families.
  • Reduced branch loss as fraud champion.
  • Generate more than 20+ perfect surveys in customer service and obtain a top ranking sales goal every quarter.
  • Audited cash drawers, ATM, teller cash dispensers, and main vault to balance daily.
  • Monitor and maintained an adequate supply of cash, coin and foreign currency.
  • Supervisor the Teller's by making sure the best customer experience is provided.
  • Work closely with.
Barista / Cashier, 01/2012 to 01/2015
Panera Bread – New York, NY
  • Adept at remembering names and preferences of individual customers to provide friendly, personalized service, and in turn, built a loyal customer base.
  • Assigned to mentor new hires and train in workflow procedures, drink preparation, beans and roast, and sanitation.
  • Prepared and served drinks and food in accordance with health codes and restaurant standards.
  • Maintained money management for the store to ensure all registers, safes, deposits, and change orders are completes in a timely manner.
  • Entered drink and food orders into computerized cash register; handle cash and make change; process credit cards; open, close, and balance drawer.
01/2010 to 01/2011
Support Recovery, Bloomingdale's – New York, NY
  • Made a significant increase in sales by up-selling merchandise displayed at the cash counter.
  • Effectively complete procedures involving receiving, marking, and checking merchandise.
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
  • Sustain 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency.
01/1999 to 01/2009
Henri Bendel – New York, NY
  • Initiated inventory control measure to control stock levels, and help to order new inventories.
  • Maintain and organize store displays to enhance product visibility and expedite product location activities.
  • Investigate and resolve customer complaints or issues to strengthen store reputation and grow customer retention.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Honored with repeated awards for cash handling accuracy, with zero overages/ shortages month-over-month.
Languages
Bilingual in English and Spanish
Education
High School Diploma: 1996
Park East High School - New York, NY
Skills
handle cash, cash handling, make change, resolve customer complaints, inventory control, product location, sales, surveys
Additional Information

Honored with repeated awards for cash handling accuracy, with zero overages/ shortages month-over-month. 

Generate more than 20+ perfect surveys in customer service and obtain a top ranking sales goal every quarter. 

Partner with bankers to enhance, coach and motivate tellers and build a proactive relationship between the two job families

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Resume Overview

Companies Worked For:

  • JP Morgan Chase Bank
  • Panera Bread
  • Support Recovery, Bloomingdale's
  • Henri Bendel

School Attended

  • Park East High School

Job Titles Held:

  • Branch Manager
  • Barista / Cashier

Degrees

  • High School Diploma : 1996

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