Branch Manager with 10+ years of management and customer service experience. Vast knowledge of finance, regulatory requirements and general bank operations. Track record of increasing sales, improving client retention and growing customer base.
Manage sales of bank products, new business, operations, customer service and teller activities at branch bank and work with regulatory compliance, internal policies and procedures. Supervise hiring, training, staffing and coaching of branch employees to achieve monthly goals. Prepare weekly sales and activity reports for Regional Manager. Achieved 5 star P&L profitability for 7 of last 8 quarters
Negotiated sales and leasing contracts of passenger vehicles. Demonstrated features and benefits of vehicles to customers.Specialized in negotiating dealer trades. Achieved Gold star sales rating.
Developed and executed annual sales plans and strategies for the Southern Ohio territory. Negotiated annual marketing contracts for retail and mass market beverage clients.Developed and expanded existing customer sales by 10% over 2 year period.
Managed staff 15+ employees in a 24hr convenience store setting. Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate annual business plan to maximize profitability.
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