Branch Manager Resume Example
Goal-oriented as Branch/Store Manager dedicated to high levels of customer satisfaction and meeting aggressive business goals,with specialized knowledge in customer services and sales. Accomplished and energetic with a solid history of achievement in sales Motivated leader with strong organizational and prioritization abilities. Service-oriented with over 15 year background in retail marketing as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Responsible and Passionate and motivated, with a drive for excellence. Outgoing offering superb customer service proficiency and passion for exceeding sales goals, with unique ability to relate to diverse clients and close high-dollar sales. Hard working who drives high sales in both slow and busy shifts. with a background in sales and customer services. Maintains an orderly and neat store floor at all times. Friendly and enthusiastic with over 15 years of specialization in sales Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Bi-lingual who builds and leads friendly, efficient service teams.
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- Recruit staff members and oversee training programs.
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Instruct staff on how to handle difficult and complicated sales Establish and implement policies, goals, objectives, and procedures for their department.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards BusinessDevelopment to increase sales.
- Consistently increased sales by developing key customer relationships.
- Implemented annual performance appraisals for all branch staff.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Mentored staff to increase sales success and productivity.
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Recruited and hired new branch employees.
- Developed standard operating procedures.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Designed sales and service strategies to improve revenue and retention.
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Maximized branch revenue by optimizing daily operations.
- Planned and executed promotional events.
- Consistently complied with company policies and government regulations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
- Maximized sales potential by training new members in improved sales strategies.
- Supervised 8 branch team members and provided management with suggestions regarding performance assessments.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Assign employees to specific duties.
- Keep records of purchases, sales, and requisitions.
- Enforce safety, health, and security rules.
- Plan budgets and authorize payments and merchandise returns.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
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Resume Overview
School Attended
- Marque Learning Center
Job Titles Held:
- Branch Manager
- Assistant Branch Manager
- Store Manager
Degrees
- High School Diploma
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