Branch Manager12/1999 to CurrentSecuritas Security Services USA, IncDetroit, Michigan
Provided leadership for assigned Branch; ensured delivery of quality services; managed operations efficiently and effectively to achieve service and profitability objectives.
Initiated the acquisition and integration of new business.
Coordinated and directed new client transitions.
Implemented client satisfaction drivers.
Coached, trained, and developed field managers and supervisors.
Promoted client and employee retention initiatives.
Full profit & loss responsibility for a Security Branch Ensure the delivery of high quality customer service through regular contact with clients; evaluate service quality and initiate corrective action as necessary Analyze operational and financial indicators to continually improve Branch performance; ensures profitable operations with full profit and loss accountability (3.6M - 12.8M in revenue annually).
Meets regularly with client representatives for status updates and addresses any actual or potential problems; assists in negotiation of client contracts; provides support during client startups; provides support in security planning, assessments and surveys; reviews and updates post orders.
Oversees, participates in, and coordinates with Area Office in the recruitment, selection, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches associates, and carries out disciplinary actions, as necessary; supports staff as appropriate in carrying out their respective responsibilities.
Development and administration of Branch budget.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understanding and comply with applicable laws, regulations, policies and procedures.
Within scope of client contracts and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other associate and business information.
Conducts annual reviews for office staff.
Prepares and coordinates staffing schedules with assigned Area Office; ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer reports to ensure post orders and client directions have been satisfactorily followed.
Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
Facilitates teamwork and the implementation of progressive change.
Client Service Manager05/1992 to 12/1999Burns International Security ServicesBattle Creek, Michigan
for 20 site supervisors Supervise Northern Area of West Michigan totaling 5,500 man hours Analyze and interpret financial reports to maximize profitability Strong background in scheduling employees to reduce overtime costs Advise clients on design and management of their security programs Submit proposals to clients for rate increases Self-taught on TOCO tour confirmation system Experience in Post Orders Options Work with supervisors on filling out and submitting ART Forms Work closely with Human Resource Manager to minimize workers compensation and unemployment claims Conduct safety awareness seminar to reduce accidents and injuries Implement program to increase recruiting and retention Successfully recruit and interview to match employees to client's environment Conduct security officer orientations including hire packets, drug testing, and fingerprinting Referencing new employees Filled in on several occasions for payroll and timekeeping Completed Core Communication Seminar.
Associate: Applied Science Law Enforcement1993Kalamazoo Valley Community CollegeApplied Science Law Enforcement
Bachelor of Science: Criminal Justice2001University of Detroit-MercyCriminal Justice Four Phases of School Emergency Management Basic Workplace Security Awareness Active Shooter in a School Environment Terrorism and WMD Awareness in the Workplace Basic Industrial Property Loss Prevention, NFPA 25 Advanced Industrial Property Loss Prevention Securitas Security Management Program Level 1, 2, 3, 4
Member of American Society for Industrial Security, March 2000