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branch manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Accomplished Human Resource Professional with 15+ years of experience in human resources management, including working with various levels of personnel in organizational behavior, project management and corporate training.

Highlights
  • Excellent interpersonal and coaching skills
  • Practiced in instructional design
  • Strategic thinker
  • Performance metrics
  • Detail-oriented
  • Proficient in Spanish


  • MS Office
  • HRIS technologies
  • Payroll administration
  • Accounts Receivables/Payables
  • Business Consultant
  • Grant Writer
Accomplishments

Managed workforce development training program with an annual budget of $1.2 million, serving over 500 participants. Successfully hired, trained and coached staffing branch recruiters, driving a $5,000 weekly increase in margin over specified goal period leading to bonus payouts. Developed and implemented new hire training programs for Maternal Infant Health Program service providers' clinical staff, causing an increase in number of benefit recipients.

Experience
Branch Manager, 06/2012 to Current
Boise CascadeOrlando, FL,
  • Primarily responsible for overseeing the daily operations of two recruiting branches servicing over 40 clients.
  • Hire, train, and coach front office staff including recruiters, on-site personnel, and business development professionals.
  • Responsible for driving incremental growth of branch revenue within first six months of employment leading to attainment of tier goal and first goal-based bonus for branch.
  • Provide the highest quality customer service to both clients and candidates.
Consultant, 10/2009 to 01/2012
Ihs MarkitMemphis, TN,
  • Provided grant writing services to small businesses and non-profit organizations.
  • Provided research services to organizations seeking potential funding sources.
  • Developed and implemented training programs for Maternal Infant Health Program (MIHP) clinical staff.
  • Developed internal review processes for small businesses, including quality control processes, and policies and procedures.
Project Manager, 03/2003 to 01/2012
Chenega CorporationSanta Rosa, CA,
  • Provided workforce development services in the form of training and job placement to a variety of populations including persons with disabilities, persons with mental illness, low income, and TANF recipients.
  • Project Manager over the Detroit Workforce Development Department's Hospitality/Retail Career Center.
  • Oversaw annual operating budget of over $1.2 million.
  • Monitored sub-contractors to assure contract compliance with procurement processes, billing accuracy, and quality of training services provided.
  • Worked in partnership with local One-Stop Career Centers and the city of Detroit to enroll WIA (Workforce Investment Act) eligible residents in vocational training program.
Training Manager/Recruiter, 1998 to 2002
RANDSTAD NORTH AMERICACity, STATE,
  • Responsible for all human resource functions including recruiting, training, benefits enrollment, payroll, and responding to all human resource issues related to employment.
  • Provided business development and new hire training to new hires in Michigan and Ohio.
  • Managed day-to-day operations of local branch.
  • Responsible for developing new business accounts and maintaining a high level of customer service.
Education
Master of Science in Administration: General Business, Expected in 1998 to Central Michigan University - Mt. Pleasant, MI
GPA:
Bachelor of Arts: Psychology, Expected in 1992 to University of Michigan - Ann Arbor, MI
GPA:
Professional Affiliations

International Management Consultants Board (IMBC), Your Home Court Advantage, LLC, Enterprising Health

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Resume Overview

School Attended

  • Central Michigan University
  • University of Michigan

Job Titles Held:

  • Branch Manager
  • Consultant
  • Project Manager
  • Training Manager/Recruiter

Degrees

  • Master of Science in Administration
  • Bachelor of Arts

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