Experienced banking professional whose talents shine in a competitive, innovative and creative environment. Track record of increasing sales, improving client retention and growing customer base. Branch Manager skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork.
I am responsible for branch operations, sales, and collections at the Burnside headquarters location. We manage a portfolio of high-risk auto loans and my job includes business development, risk management, loan processing, and underwriting. United Finance has been locally owned since 1922 and currently operates 26 offices throughout Oregon, Washington, and Nevada.
I oversaw the day-to-day operations of 8 local tax offices including all aspects of marketing, hiring, training, payroll, and helping file client tax returns. I also performed accounting and management of residential rental properties. Additionally, I served as a board member of the Prairie Estates Homeowners Association.
As a branch manager, I was responsible for all aspects of operating my branch. This included HR duties (employee hiring, firing, & coaching) and day-to-day sales management. My last position was managing the busiest transactional branch in the Vancouver area and at one point directing a FTE of 13.8. I was also involved in setting district sales campaign goals, leading conference calls, and filling in for the district manager as needed. I was the point person for the district's community outreach initiatives, which included Red Cross blood drives, March of Dimes, American Diabetes Association, Vancouver Wine & Jazz Festival, and Vancouver Chamber of Commerce.
Awards & Recognition:
As collections representative, I learned how to deal with upset customers and overcome objections over the phone.
As a personal banker, I was responsible for opening new accounts, process consumer loans, and providing customer service to a wide range of clientele. In Las Vegas, NV I helped Washington Mutual move into a new market and worked at a dozen branch locations as they were opening their doors for the first time.
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