Personable Loan Officer skilled in coaching and mentoring branch team members on a variety of loan products and services. Dependable and successful in building a loyal customer base. Branch manager offering collections, debt consolidation and customer service experience, professional and detail-oriented.
Measured loan submissions based on quality control plans and investor regulatory compliance standards. Assisted senior-level credit officers with complex loan applications. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Provided accurate and appropriate information in response to customer inquiries about their accounts. Provided cross training to staff members as they moved between credit departments to perform collection activities. Addressed customer inquiries in a timely and accurate fashion.
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Supervised the meal distribution and observed inmates during meals. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Received property from incoming inmates, provided receipts and inspected items for contraband. Maintained daily logs of shift activity. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Attended regular trainings and maintained appropriate certifications.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Verified details of transactions, including funds received and total account balances. Researched and resolved billing and invoice problems.
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