Branch Manager with twenty plus years in branch management. Strong knowledge of finance, regulatory requirements and general bank operations. Enthusiastically leads branch staff in exceeding sales goals while delivering excellent customer service. Skilled in developing exceptional bank personnel. Strong focus on teamwork. Experienced in consumer loan application and underwriting.
Educate customers on the variety of loan products and available credit options. Underwriter.
Compliance and policy training for all new bank employees.
Monthly branch scheduling.
Train and provide excellent customer service
Developed strategy to ensure each staff member would achieve individual as well as branch sales goals.
Provide strong operational skills and oversight for each branch.
Responsible for achieving 90% or better audit scores.
Member of the internal audit crew.
Providing excellent customer service.
Responsible for monthly reports.
Supervised staff in sales and providing excellent customer service.
Developed strategy for staff members to achieve personal and branch sales goals.
Achieve 90% or better audit scores.
Prepared monthly teller reports.
Yearly teller reviews.
Responsible for maintaining operational excellence in the teller line.
Strong teller skills and excellent customer service.
Responsible for training all tellers in operations, sales and excellent customer service.
Assistant Branch Manager:
Responsible for Branch Operations, excellent customer service.
scheduling. New accounts specialist.
Consumer loans - application and underwriting
Maintaining monthly marketing goals.
Normal teller responsibilities and provide excellent customer service.
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