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Branch Manager Resume Example

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BRANCH MANAGER
Summary

Dynamic banking professional with a strong background in all aspects of management focused on developing and streamlining procedures and finding innovative, cost-effective solutions. Successful at managing multiple assignments while meeting tight deadlines. Highly motivated professional who thrives in high-pressure environments. Excellent financial reporting, budget forecasting, management and and team-building skills.

Highlights
  • Superior research skills
  • Complex problem solving
  • Self-motivated professional
  • Detail-oriented
  • Superior time management
  • Excellent communication skills
  • International finance expertise
  • Bilingual in English and Russian
Experience
Branch Manager 01/2008 to Current RBC - Royal Bank of Canada

Driving High Performance  

  • Developed and implemented branch specific sales strategies consistent with region's overall objectives and financial targets
  • Consistently ranked amongst first quartile regionally in net growth, profitability and market contribution

Customer Focus  

  • Proactively managed service and sales offerings within community to ensure client loyalty and revenue growth
  • Increased branch awareness within local community through marketing and promotional efforts
  • Responsible for developing and maintaining relationship with high value clients

Leadership and Development

  • Facilitate the development of sales and service team members to allow for personal growth and professional development
  • Significant number of staff promotions during tenure as a result of coaching and implementation of personalized developmental plans

Project Management  

  • Operational Lead and Branch coordinator for $1.5M Branch renovation without service disruption
  • Using change management skills to prepare an effect team in the transition to a state of the art Retail by Design store banking concept
Account Manager/Senior Account Manager 01/2004 to 01/2008

RBC - Royal Bank of Canada

  • Used consultative sales skills to cultivate relationships with new and existing clients not actively using company products
  • Solidified new business by initiating proactive telephone contact with potential and existing clients
  • Developed and maintained relationships with community leaders and high-value centres of influence to facilitate expanded product sales and client base
  • Assisted senior management with development of business building ideas and competitive reviews to increase company sales
  • Recognized for personal initiative and development as recipient of RBC Silver Star Award (2006) and RBC Gold Star Award (2007).
Customer Service Representative 01/2001 to 01/2004

TD Canada Trust.

  • Provided account and product information to existing and perspective retail clients
  • Investigated account irregularities and provided resolutions in a timely fashion
  • Provided personal customized product solutions to advance client's financial objective
Education
Bachelor of Education - Honours (B.Ed: Mathematics 1992 Zaporozhye University Zaporozhye, Ukraine
Personal Financial Planner: PFP 2011 Canadian Securities Institute Toronto, Ontario, Canada
Branch Compliance Officer: BCO 2008 Canadian Securities Institute Toronto, Ontario, Canada
Investments Funds in Canada: Mutual Funds 2004 Canadian Securities Institute Toronto, Ontario, Canada
Additional Information
  • Personal Interests Vice President of Education for Greater Waterloo Chamber of Commerce Toastmasters Active participant in numerous volunteer programs to assist new immigrants in establishing housing, credit and job security Annual participant in Weekend to End Women's Cancer Active member of YMCA Mentorship Program
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Resume Overview

Companies Worked For:

  • RBC - Royal Bank of Canada

School Attended

  • Zaporozhye University
  • Canadian Securities Institute

Job Titles Held:

  • Branch Manager
  • Account Manager/Senior Account Manager
  • Customer Service Representative

Degrees

  • Bachelor of Education - Honours (B.Ed : Mathematics 1992
    Personal Financial Planner : PFP 2011
    Branch Compliance Officer : BCO 2008
    Investments Funds in Canada : Mutual Funds 2004

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