Branch Manager Resume Example
Dynamic banking professional with a strong background in all aspects of management focused on developing and streamlining procedures and finding innovative, cost-effective solutions. Successful at managing multiple assignments while meeting tight deadlines. Highly motivated professional who thrives in high-pressure environments. Excellent financial reporting, budget forecasting, management and and team-building skills.
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Driving High Performance
- Developed and implemented branch specific sales strategies consistent with region's overall objectives and financial targets
- Consistently ranked amongst first quartile regionally in net growth, profitability and market contribution
Customer Focus
- Proactively managed service and sales offerings within community to ensure client loyalty and revenue growth
- Increased branch awareness within local community through marketing and promotional efforts
- Responsible for developing and maintaining relationship with high value clients
Leadership and Development
- Facilitate the development of sales and service team members to allow for personal growth and professional development
- Significant number of staff promotions during tenure as a result of coaching and implementation of personalized developmental plans
Project Management
- Operational Lead and Branch coordinator for $1.5M Branch renovation without service disruption
- Using change management skills to prepare an effect team in the transition to a state of the art Retail by Design store banking concept
RBC - Royal Bank of Canada
- Used consultative sales skills to cultivate relationships with new and existing clients not actively using company products
- Solidified new business by initiating proactive telephone contact with potential and existing clients
- Developed and maintained relationships with community leaders and high-value centres of influence to facilitate expanded product sales and client base
- Assisted senior management with development of business building ideas and competitive reviews to increase company sales
- Recognized for personal initiative and development as recipient of RBC Silver Star Award (2006) and RBC Gold Star Award (2007).
TD Canada Trust.
- Provided account and product information to existing and perspective retail clients
- Investigated account irregularities and provided resolutions in a timely fashion
- Provided personal customized product solutions to advance client's financial objective
- Personal Interests Vice President of Education for Greater Waterloo Chamber of Commerce Toastmasters Active participant in numerous volunteer programs to assist new immigrants in establishing housing, credit and job security Annual participant in Weekend to End Women's Cancer Active member of YMCA Mentorship Program
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Resume Overview
School Attended
- Zaporozhye University
- Canadian Securities Institute
Job Titles Held:
- Branch Manager
- Account Manager/Senior Account Manager
- Customer Service Representative
Degrees
- Bachelor of Education - Honours (B.Ed : Mathematics 1992
Personal Financial Planner : PFP 2011
Branch Compliance Officer : BCO 2008
Investments Funds in Canada : Mutual Funds 2004
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