Branch Manager with solid leadership skills who dependably achieves branch goals. Amiable Manager experienced in leading constructive and cooperative working relationships within a team setting.
I have a 2 year background in branch management. Vast knowledge of finance, regulatory requirements and general bank operations. I have worked at First Advantage Bank for six years started out as a Branch Teller and quickly moved up to Lead Teller to Customers Service Representative and promoted to Branch Manager. I am skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork.
HELP Customer Service Training April 2009
Professional Development Training TN Bankers Association August 2010
Mortgage Origination Training June 2013
In 2009, I was presented with the Million Dollar Mortgage Club Award for top mortgage referrals to the branch loan officer.
I have met my personal goals month after month. My branch lead the bank in cross selling referrals in 2011.
Lead cross sales in referring business customers to First Data.
Actively oversaw training for all new branch employees. Implemented annual performance appraisals for all branch staff. Increased core deposit growth of annual goal. Provided expert financial advice on mortgage, educational and personal loans.
Concentrated on opening new deposit accounts and accepting loan applicant information as well as closing consumer loans.
Responsibilities included managing vault, teller scheduling, training, opening accounts and back up to the manager.
Responsibilities included cash handling and customer service.
Prepared purchase orders for library supplies.
Conducted annual inventory of books, video and other supplies.
Taught elementary students about books, using the library and story telling.
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