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Branch Manager Resume Example

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BRANCH MANAGER
Summary

Skilled banking professional with over five years of management, sales, banking, and customer service experience. Branch Manager with solid leadership skills who achieves branch goals and consistently exceeds company objectives. Track record of increasing, sales, profitability, improving client retention and growing customer base.Diligent and driven Sales Leader who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.

Highlights
  • Accidental Life and health insurance License
  • Notary Public
  • Excellent communication skills
  • Sales, strategic alliances, Turbo Tax, Tutoring
  • Reliable
  • People-oriented
  • Seasoned manager
  • People-oriented
Experience
Branch Manager01/2006 to CurrentGuaranty Bank/Best BankHarper Woods, MI
  • Consitantly solicite personal and business accounts and developing strategic alliances with business clientele.
  • Develop tactics to increase assets and profitability for my Banking facility.
  • Devise and implement innovative marketing principles and promotional sales events for commercial projects to further support financial growth.
  • Assist customer with loan applications and conduct loan closings.
  • Cross-sell banking services and products to clientele.
  • Participate in community events to position the bank as a leader within the territory.
  • Supervise team and oversee branch sales and operations.
  • Coach and mentor branch employees in operations, sales, and customer service.
  • Conduct productive monthly branch meetings and coaching sessions.
  • Conduct the interviewing and hiring process of new employees.
  • Provide customers with knowledgeable, efficient and courteous service.
  • Conduct monthly branch audits.
  • Keep team updated with company policies and procedures.
  • Implemented annual performance appraisals for all branch staff.
Program Team Leader06/2005 to 12/2005Greening of DetroitDetroit, MI
  • Supervised a team of eight individuals engaged in urban forestry.
  • Oversee daily performance of my team.
  • Completed daily route checklists assisted program director with morning duties.
  • Transported team to scheduled work sites throughout the day.
  • Planted trees and habitats in local neighborhoods, parks, and schools, and maintained them.
07/2004 to 06/2005Corp Member City Year DetroitDetroit, MI
  • Tutoring and mentoring students K-12.
  • Created and conducted after school programs.
  • Performed transformational community service throughout Metro Detroit.
  • Participated in civic engagements.
  • Selected as one of the directors for spring camp.
Sales Consultant11/2003 to 04/2004Jerome Duncan FordSterling Heights, MI
  • Captured the interest of clients with powerful, invigorating presentations illustrating the benefits and value-added solutions of advanced technology on vehicles.
  • Consulted with potential clients interested in purchasing a new vehicle.
  • Resolved complex situations between clients and products and services.
  • Prospected to generate leads and build clientele portfolio.
  • Finalized sales with clients by closing the deal.
  • Accomplishments Increased Branch profitability by 200% in 1 quarter FY2014 Selected to by upper management to participate in multiple committees; Recognition Committee and CRA Committee.
  • Developed several method/spreadsheet to improve efficiency in monitoring and tracking sales goals with the branches.
Education
Bachelor of Science: Management Pursuit Business Management2016University of PhoenixSouthfield, MIManagement Pursuit Business Management
Associates: General Studies2007Henry Ford Community CollegeDearborn, MIGeneral Studies Architectural and Construction Technology
Skills
banking, benefits, closing, Coach, coaching, computer applications, clientele, clients, Customer Service, Document management, Document management, fax, financial, hiring, Internet applications, local area network, Team building, director, marketing, meetings, mentor, mentoring, MS Office, Windows, Windows XP, operating systems, performance appraisals, copiers, policies, presentations, printers, purchasing, Retail, Sales, Sales Management, spreadsheet, strategic alliances, Supervision, Turbo Tax, Tutoring
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Resume Overview

Companies Worked For:

  • Guaranty Bank/Best Bank
  • Greening of Detroit
  • Corp Member City Year Detroit
  • Jerome Duncan Ford

School Attended

  • University of Phoenix
  • Henry Ford Community College

Job Titles Held:

  • Branch Manager
  • Program Team Leader
  • Sales Consultant

Degrees

  • Bachelor of Science : Management Pursuit Business Management 2016
    Associates : General Studies 2007

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