? Leadership and management experience
? Coaching, training and employee development
? Staff scheduling
? Customer service (provide information to customer on process and procedures)
? Program/project management
? Team building
? Business process improvement
? Skilled in research, analyzing data, writing and editing
? Sales experience
? Complaint resolution for banking/billing errors
? Flexible, solid work ethic with excellent problem solving skills
? Technical experience in a customer service environment
? Enterprise resource planning
Sales and Marketing
? Increased annual gross sales by a minimum of 18% for each financial product/service measured
? Developed outbound call program scripting which resulted in 23% growth of customer base
? Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding
? Twice received an Employee Performance Award (2011, 2015) given for going above and beyond performance expectations
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