Branch Banker III Resume Example

BRANCH BANKER III

Professional Summary

Seasoned Bank Teller well-versed in customer care and successful in achieving sales goals while maintaining high levels of customer satisfaction. Consistently accurate in counts and balances. Outgoing personality with attention to delivering outstanding customer experiences. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of food safety operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Knowledgeable and dedicated customer service professional with extensive experience in Banking, Sales, and Casino industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Bank security expert
Cash handling expertise
Multitasking abilities

Leadership
Basic math
Verbal and written communication

Staff Management
Customer Service

Work History

Branch Banker III10/2012 to 01/2021Truist/BB&T, Louisville, KY

Coordinated daily cash reconciliation in high-volume location.
Processed quarterly vault and ATM audits with zero error rate.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Identified sales opportunities and referred customers to branch partners in financial services.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees to maximize team agility and performance.

Store Manager06/2010 to 10/2012Family Dollar Stores Inc., Louisville, KY

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Approved regular payroll submissions for 7 employees.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
Rotated merchandise and displays to feature new products and promotions.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

General Manager05/2007 to 06/2010Diary Queen, Louisville, KY

Reduced corporate risk by managing shrink processes and controlling inventory levels.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Supervised employees and oversaw quality compliance with company standards for food and services.

Table Games Dealer06/2005 to 05/2008Ceasars Of Indiana, Elizabeth, IN

Inspected card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Stood behind Black Jack gaming table to deal appropriate number of cards to each player, verifying all placed bets before starting game.
Opened and closed game tables and cash floats by receiving, verifying and recording cash wages.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Western High School, Louisville, KYHigh School Diploma

Resume Overview

Companies Worked For:

Truist/BB&T
Family Dollar Stores Inc.
Diary Queen
Ceasars Of Indiana

School Attended

Western High School

Job Titles Held:

Branch Banker III
Store Manager
General Manager
Table Games Dealer

Degrees

High School Diploma

Resume Score: 80%

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