branch banker resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Poised and professional banker skilled at informing clients about banking products and services while recommending best options to meet needs. Results-oriented self-motivator with over 7 years in sales and team management. Excellent interpersonal skills. Bi-lingual and motivated to grow.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Documented and resolved inventory issues which led to recovering a $650,000 loss from the previous fiscal year.
  • Cash handling expertise
  • Staff Management
  • Relationship building and management
  • Team management
  • Process improvement
  • Operational improvement
  • Business operations
  • Reporting familiarity
  • Sales professional
  • MS Office
  • Problem resolution
  • Project organization
  • Supervision
Work History
12/2018 to Current
Branch Banker Pnc Financial Services Group Kennett Square, PA,
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Balanced teller drawers
  • Provided advice on different bank products and financial options.
  • Prospected for new business through networking, community outreach and customer referral generation.
  • Located and pre-qualified customers for mortgages.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Have consistently made tier 2
12/2014 to 12/2018
Operations Supervisor Abm Ridgefield, WA,
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Performed root cause analysis in deficient areas to identify and resolve central issues.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Trained newly hired associates in upselling techniques, listening and empathy skills, bolstering job expertise within 3 months.
  • Successfully drove new product lines to increase annual profits by 120%.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Mentored 24-member sales team in applying effective sales techniques and delivering top-notch customer service.
07/2014 to 11/2014
Safety Supervisor Chart Industries Orem, UT,
  • Achieved zero safety incidents for the entire project.
  • Inspected work practices and procedures for compliance with company and federal regulations.
  • Reviewed company processes and suggested methods that would improve overall safety for all employees.
  • Completed workplace safety and hazard inspections.
  • Mentored and managed team of safety specialists and enforced safety protocols among associates.
  • Conducted safety audits and investigated plant quality issues.
  • Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
  • Inspected worksites, practices and gear for compliance with established safety standards.
  • Instructed employees on OSHA standards.
06/2013 to 05/2014
Manager Imperial Parking Corporation New York, NY,
  • Rotated merchandise and displays to feature new products and promotions.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Expected in 05/2024 to to
BBA: Business Administration And Management
UMGC - Lanham, MD,
  • Continuing education with Management Certificate
  • Minored in Personal Finance
  • Majored in Accounting also

American Bankers Association

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Resume Overview

School Attended

  • UMGC

Job Titles Held:

  • Branch Banker
  • Operations Supervisor
  • Safety Supervisor
  • Manager


  • BBA

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