Branch Sector Manager and dedicated team player experienced in overseeing operations of individual and multi branch facilities. Develops successful programs to expand business opportunities and improve profitability. Hands on lending and training leadership structuring and executing to close a variety of loan products.
Branch Sector 4 originated a record Home Equity dollar volume for December 2012. We closed $3.9 million breaking our old record of $3.1 million. For the year our loan closed dollars totaled $22,186,362.00.
We won 6 consecutive Sector production cups for 2012. Starting in July and running through December. The production cup represents all bank products.
Created migration strategies to develop and expand alternative delivery channels within our branch network. This created a 15% lift in non-teller transactions.
Sector 4 won the 2011 Customer Service Sector cup for an outstanding customer experience. The Sector scored the highest of all 5 Sectors competing against 22 other branches.
Opened 3 new bank branches in Giant Supermarkets in Sussex County DE in 2009. Additionally 2 more branches were added in Annapolis MD in 2010 bringing the Sector total to 5.
Developed the annual sector business plan for maximum profitability and effectiveness. Routinely review and analyze daily production breaking down opportunity to help drive branch revenue and the P&L. Engaged weekly with all PNC partners to seek opportunities within the business community.
Actively recruited and oversaw training for all new branch employees. Coached and developed all team members helping them to identify opportunity and structure solutions based on our various loan and bank products.
Created a culture of customer service excellence through individual branch visits and leading by example. Always placing an emphasis on doing what is right for the customer based on the philosophy that customer service is the foundation of sales.
Responsible for 10 different PNC Bank locations in the Bucks County area. Originated both first and second mortgages.
Identified commercial and business opportunities for PNC partners. Participated in market blitzes for all lines of business.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Responsible for day to day loan production in Philadelphia region.
Managed a regional sales staff of 25 loan officers. Created and directed sales team training and developed closing strategies.
Responsible to identify and develop relationships with title companies and real estate agents.
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