I have experience in a lot of different areas, but most dominantly Customer Service. However, I have also had experience with e-mail marketing (MailChimp & ConstantContact), office work & filing, stocking/inventory, data entry, bookkeeping, cash handling, Square registers, editing marketing materials, tracking customer trends, and training new volunteers as well as new Box Office & Concessions staff.
Certifications and Licenses
Class 12 MAST Permit
WA State Food Worker Card
2007 Microsoft Office Specialist
Inventory & stocking
Some Design & Coding
Good with numbers/money
Box Officer/Concessionaire09/2010 to 06/2018 Spokane Civic TheatreSpokane, WA
Since graduating High School and being hired on permanently, I have continued to provide excellent customer service. I have been instrumental in training and ensuring our Box Officers remain consistent and efficient in their service to our customers.
I brought the theatre into the modern world by helping to upload and maintain the volunteer and customer databases from spreadsheets on Flashdrives to online programs such as iVolunteer and SalesForce, saving time & energy for staff and making things that much easier for our volunteers.
Management is always impressed with how thorough, efficient and accurate my work is, including the many special projects they've assigned me as well as my day to day duties. I am very organized and detail-oriented and learn new assignments quickly.
I am very flexible and do whatever it takes to ensure the theatre's success, including helping other departments meet goal and deadlines, which means I have experience in a variety of areas.
Volunteer Host/Usher/Box Officer09/2005 to 06/2010 Spokane Civic TheatreSpokane, WAAs a volunteer in my teen years, I proved myself hardworking, dedicated and trustworthy by providing a professional and welcoming first point of contact for the customer. I received specialized training to work in the Box Office and excelled at building a rapport with our customers.
Education and Training
Website Design/Internet Programming2012Interface College - SpokaneSpokane, WA, 99201This was a computer vocational school. I started the program in January 2011 and graduated from the program in March 2012.