Seeking a position that will effectively maximize my 20+ years of experience as a manager with budget, Customer service, and supervisory responsibilities.
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Create an outstanding store environment where the Customer enjoys shopping and the associate enjoys working.
Hire outstanding individuals in every position and provide the training and development to make each associate successful in serving the customer and performing their duties in the store.
Communicate and effectively manage all Company programs and store activities.
Ensure a premier level of internal and external customer service.
Create a positive working environment for all store associates by valuing and encouraging diversity.
Mutual respect and teamwork.
Achieve sales, shrinkage, expense, and profit goals.
Ensure that total store operations are carried out in accordance with established standards, policies, and procedures.
Execute and maintain merchandise presentation and housekeeping standards in all Ensure that the store is adequately staffed with qualified individuals at all times.
Ensure that all associates receive effective training and continual feedback through coaching, counseling, and recognition.
Provide ongoing performance management for all associates, and invite associate comments and interaction.
Manage store operations by ensuring exceptional performance and excellent customer service. Possess excellent knowledge of standard best practices and processes in store management
Demonstrate trustworthiness, honesty, and high personal standards in dealings with others; Build strong, positive working relationships with manager, peers, and other co-workers, and maintain over time.
Oversee store opening and closing procedures; Balance short-term requirements (e.g., inventory stock) with long-term business goals (e.g., meeting sales targets; maximizing customer satisfaction.
Input data to prepare daily sales report and regularly use weekly and monthly data to develop sales and promotional strategies.
Provide guidance to team (e.g., set objectives, establish work schedules, develop and implement policies and procedures); Audit assigned areas to ensure accurate pricing, proper signing while monitoring in-stock and inventory levels.
Hire, train and coordinate a staff of 28 "follow up on and assess the training progress of new team members and perform (LOD) duties; ensure the entire team is productive and store is meeting brand standard.
Responsible for the day to day management of a store staff; Make decisions and solve problems using sound reasoning and judgment within a framework of business priorities; Gather information from relevant sources (e.g., management, customers, vendors) to aid in decision making.
Improve guest survey service score from 64% to 82%
Consistently meet or exceed goals and expectations. Tied for second place among 47 stores for the lowest shrink in the district in 2012 and earned #1 ranking in the category among 47 stores in 2013
Groomed and promoted six associates to managers in store level, and 2 store level managers to General Managers.
Ann Taylor, Maryland
Co-Manager
United colors of Benetton, Virginia/ Maryland.
Co-Manager
The Limited Inc., Maryland
Co-Manager
Staff Pro Inc., California
Special Events Coordinator
Marketing, Sales.
Business Management, Marketing, Accounting.
Sales, Marketing, Cashiering, Merchandising, Ten Key, Data Entry.
customer service, Merchandising, Money, Retail, Retail Management, Sales training, Sales and Management.
Ms Word, Excel, Power Point, DOS, DATA Entry, Kronos, POS Systems.
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School Attended
Job Titles Held:
Degrees
