Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Jacksonville, NC - October 2013 to November 2014 Responsibilities Providing excellent customer service, cashier, stock replenishment, visual merchandising, story teller in the children's department, co-ordinate events in the children's department, researching particular books for customers, ordering, membership sales. Accomplishments Become a valid and trusted member of the Barnes and Noble team, well known bookseller with customers and have an exceptional understanding of the store, especially the children's department. I believe I went above and beyond to help customers and fellow colleagues. Skills Used Time Management, Visual Merchandising skills, ability to work independently and as part of a team, interpersonal skills.
Wellington New Zealand June 2008 to April 2011 Responsibilities Admitting / Discharging Patients Patient Invoicing. Creating Patient Files. Filing. Archiving. Data Entry. Billing/Coding. Entering theatre lists (operations) Communicating with medical professionals. Customer Service, Answering phones. Emailing. Providing estimations for surgery. Cash handling and daily banking. Stationary ordering for the whole hospital. Accomplishments: Successfully completed training for new administration staff. Made a positive impact on patients. Resolved conflicts for patients. Skills Used: Microsoft Office, Data Entry, Medical Terminology Team work Time Management Confidentiality Filing / Archiving
Responsibilities Over saw operation of store, achieved monthly store budgets, trained staff, interviewed for new staff, visual merchandising, daily banking, customer service, refunds, exchanges, in-office visits, out of hours promotional events, garment steaming, styling, performance reviews, key holder, schedule planning, resolving customer issues, inventory counts, replenishing stock, maintaining stock room appearance, maintained store data base with customer email addresses. Accomplishments I was the first manager of the new store and helped to gain a regular clientele who to return due to product and excellent service. Exceeded store budgets the majority of the time resulting in additional bonuses. Delivered exceptional customer service. Skills Used Management / leadership skills. Visual Merchandising. Sales and Marketing General Housekeeping Organizational Adhered to company policies and guidelines. Creativity
MFA Photography Academy of Art University - San Francisco, CA 2015
BA in Mass Communications University of Chichester - Chichester, 2000 to 2003
Customer Service, Receptionist, Retail Sales, Time Management, Microsoft Office, Sales, Cash Handling, Training, Coaching, Ordering stationary, Merchandising, Answering Phones, Archiving, Billing, Coding, Data Entry, Filing, Invoicing, Medical Terminology,Operations, Inventory, Marketing, Clerk, Relationship Building, Marketing, Sales Consultant, Cashier, Budgets, Housekeeping, Leadership Skills, Schedule Planning, Event Planning,Interviewing, Marketing Strategy.
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