Focused Accounting professional with 30 years of experience maintaining financial records and reviewing account activity. Proven track record of developing accurate spreadsheets and delivering organized reports with QuickBooks. Accomplished in taking on tasks within strict deadlines while prioritizing urgent needs.
Program DescriptionThe Property Management program is designed to teach students how to evaluate and select investment properties, establish favorable leasing termsand conditions, and screen and select tenants. Students learn to identify maintenance concerns, hire employees and contractors, manage legal and financial issues, establish healthy tenant relationships, and enforce rent due dates. Special topics include specific housing markets, affordable housing, and continuing education.Program ObjectivesAfter completing the Property Management program, students will be able to:1.List the personal and professional characteristics of successful property managers.2.Outline the general scope of authority and duties of property managers. 3.Determine when to retain property management personnel and when to hire skilled tradespeople and contractors.4.Define business concepts related to property management, including advertising, marketing, record-keeping systems implementation, profit and loss, operating budget, and return on investment.5.Describe how to target and screen for reliable tenants and how to handle tenant-related issues, such as obtaining security deposits, collecting rent, enforcing occupancy rules, and performing evictions. 6.Explain the importance of risk management and appropriate security for property and outline the steps to follow to assess liability and secure adequate liability insurance.
Program Description The Travel Agent program provides students with the knowledge and skills required for entry-level work as a travel agent. Topics include geography; aviation and airports; the types of travel, including international travel and world tours, cruising, and rail and road travel; the hospitality industry; meetings and marketing; professionalism; and an introduction to the Global Distribution System.Students will have the opportunity to take the Travel Agent Proficiency Test administered by The Travel Institute. If they pass the test, they will receive the TAP Certificate of Proficiency.Program ObjectivesAfter completing the Travel Agent program, students will be able to:1.Describe the personal and professional skills of successful travel agents, outline typical daily responsibilities, and explain the types of employment opportunities available to individuals in this field.2.Code and decode standard airline abbreviations for cities and airports in the United States.3.Describe how to plan U.S. air travel itineraries based on a variety of trip routes and flight patterns, accurately calculate airfare, and process and issue airline tickets both manually and via the Computer Reservation System (CRS).4.Explain how to read and interpret flight availability and fare information from the CRS and use this information to build Passenger Name Records (PNRs).5.Describe the main categories of travel, including railroad travel, rental car travel, cruises, and lodging, and explain how to interpret vendor information for clients and book travel arrangements that meet the needs and budgets of different clients.6.Explain how to evaluate the quality and value of different types of travel tours and use this information to make recommendations that meet the needs and desires of clients.7.Describe the difference between domesticand international travel and explain how to prepare clients for successful travel abroad.
Program DescriptionThis comprehensiveprogram will give students the skills they need to manage a hotel or restaurant. The Hotel and Restaurant Management program covers topics including managing the front and back office, coordinating guest services, housekeeping, and customer service. Students will have the opportunity to add to their list of credentials by earning the ServSafe® Food Handler certification through the National Restaurant Association.Program ObjectivesAfter completing the Hotel and Restaurant Management program, students will be able to:1.Outline the career opportunities available to managers within the hotel and restaurant segments of the hospitality industry and explain the personal and professional characteristics—including the cultural sensitivities and ethical responsibilities—required to successfully manage these service industries.2.Explain important management principles related to hospitality business operations and describe how technology is used to maximize both profitability and service levels.3.Describe the organization of the typical hotel, define the roles and responsibilities of the various departments from the reservations process through checkout, and explain how these areas work together to provide superior service to guests.4.Describe the organization of a typical restaurant, identify the roles and responsibilities of the different areas and staff members, and explain how these areas work together to provide a high-quality experience to guests and event attendees.5.Identify and define important concepts related to the management and operation of restaurants, including food safety and sanitation practices and event management, and describe how to evaluate the quality and profitability of such operations.6.Explain how to recruit, hire, and train service staff with a goal of maximizing employee performance and retention while maintaining high standards of service toward guests and customers.7.Identify and describe management tools and reports used by managers in the hospitality industry, including those related to forecasting, bookings, service charges, quality and service management, and event management.
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