Bookkeeper Resume Example SAFEWAY GROCERY STORE

BOOKKEEPER

Professional Summary

Motivated customer service specialist that excel at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skills

Trusted key holder
Creative problem solver
MS Windows proficient
Quick learner

Excel
Admin Web
Omnipay
Powerpoint

Personal Information

Ability to pay attention to detail and prioritize work load *Became subject matter experts for numerous transactions *Received numerous teamwork and customer service awards *Ability to work successfully in a team environment and independently

Work History

Bookkeeper12/2015 to Current
SAFEWAY GROCERY STORE – Owings Mills, MD

Earned management trust by serving as key holder, responsibly opening and closing store
Maintain the teller office.
Perform time sensitive reconciliation of the cash registers.
Provide support to the cashiers when needed.
Provided an elevated customer experience to generate a loyal clientèle.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Retirement Plan Representative II09/2009 to 05/2016
T. ROWE PRICE – Owings Mills, MD

Process and review complex plan level financial transactions for individual 401k plans.
Review, maintain and understand all client related documents to keep a consistent association with all T. Rowe Price products and services
Perform time sensitive reconciliation of financial fund accounts
Provide other T. Rowe Price departments support in interpreting and researching areas of concern
Build and maintain positive relationships with internal and external T. Rowe Price clients

Retirement Plan Representative I06/2007 to 09/2009
T. ROWE PRICE – Owings Mills

Processed and reviewed individual participant termination, loan and maintenance transactions.
Maintained departmental processing standards in productivity and quality.
Trained new employees on entry level transactions.

Participant Service Center Associate05/2006 to 06/2007
T. ROWE PRICE – Owings Mills

Respond to telephone inquiries from existing and potential Retirement Plan clients regarding investment options, plan details and general account questions.
Maintained departmental call center standards in productivity and quality.
Maintained a sense of urgency around call volumes and take action as needed.
Handled more challenging and complex calls that required extensive knowledge of policies and procedures.

Associate Underwriter08/2001 to 05/2006
FARMERS INSURANCE – Baltimore, MD

Evaluated and quote risks encountered with potential insureds and service policy holders.
Assisted with opening new accounts and upgrading existing services.
Maintained departmental insurance standards in efficiency and value.
Took courses and training programs to become familiar with insurance procedures and documentation.

Education

High School Diploma: Carver Vocational Technical High School- Baltimore, MD

Member of the Future Business Leaders of America Club
Coursework in Accounting, Finance and Statistics

Additional Information

Abilityto pay attention to detail and prioritize work load *Became subject matter experts for numerous transactions *Received numerous teamwork and customer service awards *Ability to work successfully in a team environment and independently

Resume Overview

Companies Worked For:

SAFEWAY GROCERY STORE
T. ROWE PRICE
FARMERS INSURANCE

School Attended

Carver Vocational Technical High School

Job Titles Held:

Bookkeeper
Retirement Plan Representative II
Retirement Plan Representative I
Participant Service Center Associate
Associate Underwriter

Degrees

High School Diploma :

Bookkeeper Resume Example

Resume Score: 60%

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