bookkeeper resume example with 15+ years of experience
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Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
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- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Answered phone calls to provide assistance, information and medical personnel access.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed physician calendar, scheduling patient appointments and procedures.
- Confirmed patient information, collected copays and verified insurance.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Verified insurance coverage, obtained preauthorizations and updated charts in Athena/Phreesia.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Directed patient flow during practice hours, minimizing wait times.
- Updated patient accounts and information daily.
- Compiled physical and digital documents, charts and reports.
- Scheduled patient appointments, accounting for physician availability and optimal patient loads.
- Conducted patient intake interviews to collect medical information and insurance details.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Documented and responded to incoming correspondences to address questions.
- Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Maintained current, organized and efficient office inventories.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Updated group medical records and technical library to promote smooth office operations.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Pima Medical Institute - Mesa, AZ,
- 2020 - Honor Roll
American InterContinental University - Schaumburg, IL
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Resume Overview
School Attended
- Pima Medical Institute
- American InterContinental University
Job Titles Held:
- Bookkeeper
- Medical Administrative Assistant
- Assistant Sales Manager
Degrees
- Associate of Arts
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