SEARCH

Bookkeeper Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
BOOKKEEPER
Summary

Driven Collections Representative with 5+ years' experience in the industry. Exceptional negotiation, skip-tracing and communication skills. Computer, automated dialer and Microsoft Office proficiency. Well-versed in the Fair Debt Collections Practice Act.

Focused Collections Representative with a background in the consumer debt industry. Reliable, honest and committed to recovering debt that is rightfully owed. Expert in maintaining a friendly demeanor in even the most challenging of situations. Proficient in mathematics, negotiation and data entry.Dedicated Account Manager successful at handling high account volumes and tough customers. History of working hard to achieve and exceed expectations. Expert salesperson and team leader.

Skilled Laborer able to thrive independently or as a team member. Proactive in creating a safe and productive environment.

Skills
  • Investigation due diligence
  • Payment acceptance
  • Billing and collections best practices
  • Repayment negotiations
  • Collections process improvement
  • Skip tracing
  • Collections regulatory guidelines
  • Strategic outreach
  • Collections expertise
  • Needs analysis
  • Employee mentoring
  • Excellent negotiating tactics
  • Goal-oriented
  • Issue resolution
  • Staff development/training
  • Account management
  • Cross-platform testing
  • Recordkeeping abilities
  • Strong analytical skills
  • Documentation and materials
  • Web applications
  • Compliance and regulations
  • Loading and unloading protocols
  • Documentation ability
  • Team leadership
  • Planning and organization
Experience
Moore And Company | Roanoke, VirginiaBookkeeper08/2010 - 05/2011
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Monitored and tracked expenses to keep business on track with financial targets.
  • Coded invoices and other records to maintain organized and accurate records.
  • Maintained current accounts by creating detailed delinquency management and collections strategies.
  • Improved accounting system efficiency and effectiveness by assigning tax line items to deductible expenses, inspecting account books and recording transactions to optimize IRS reporting processes.
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances.
  • Automated office operations by managing client correspondence, filing, record tracking and data communications.
  • Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
  • Processed rental transactions, including debit and cash operations.
  • Responded effectively to customer questions and inquiries and provided information regarding rental properties.
Safelite Group Inc. | Roanoke, VirginiaCustomer Service Representative05/2011 - 10/2012
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Informedcustomers about billing procedures, processed payments and provided payment option setup assistance.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Worked with managers to develop service improvement initiatives.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Provided information to customers regarding repair or service options.
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Tracked all changes and actions in computer-based documentation system.
  • Calibrated devices to optimize performance and maintain longevity of equipment.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Jmax Enterprises | Roanoke, VirginiaGeneral Contractor12/2014 - 10/2016
  • Scheduled subcontractors, ensuring that each shift had adequate coverage so that jobs could be completed on time.
  • Visited job sites and reviewed renovation plans to ascertain aspects of projects.
  • Recruited, supervised and directed outsourced qualified third-party contractors.
  • Inspected sites before and after construction projects.
  • Maintained safe work environment with zero accidents or lost work days.
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Met with clients, to ensure each job is met with complete satisfaction.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Collected and disposed of garbage and debris from ashtrays and trash cans and placed trash receptacles outside for timely pickup.
  • Responds to emergency cleaning requests hourly.
  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Encore Capital Group Inc. | Roanoke, VirginiaAccount Manager, Preferred Accounts11/2016 - Current
  • Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
  • Managed existing portfolio and potential leads using apollo software.
  • Took daily inbound calls and key-entered accounts, faxes, emails and credit memos for assigned accounts and clients.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Opened and assigned new client accounts.
  • Collaborated with legal resources and recovery teams to manage default issues.
  • Contacted customers in person at personal and business locations to collect payments directly.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Attended training in topics such as credit management and civil court practices to maintain up-to-date knowledge.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Updated accounts with documentation of interactions and current information.
  • Managed daily posting of payments to customer accounts.
Education and Training
Staunton River High School | Moneta, VAHigh School Diploma06/2010
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Moore And Company
  • Safelite Group Inc.
  • Jmax Enterprises
  • Encore Capital Group Inc.

School Attended

  • Staunton River High School

Job Titles Held:

  • Bookkeeper
  • Customer Service Representative
  • General Contractor
  • Account Manager, Preferred Accounts

Degrees

  • High School Diploma

Similar Resumes

View All
Bookkeeper-resume-sample

Bookkeeper

Salaices & Ruiz Group Inc

Dalton, Georgia