LiveCareer-Resume

bookkeeper resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Detailed Bookkeeper with 5 years of experience in retail industry and 2 years of office management and bookkeeping experience. Manage multiple tasks successfully to meet all deadlines. Successful background helping businesses grow through improved organization and excellent communication skills across all levels of business. Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Experienced working in both accounting-focused and general office settings. Dedicated to conforming with internal policies and standards.

Skills
  • Account reconciliation
  • Accounting and bookkeeping
  • Customer relations
  • Customer Support
  • Bilingual Spanish and English
  • Verbal Communication
  • Technologically savvy
  • Product organization
  • Employee coaching
  • Office equipment proficiency
  • Data entry
Experience
09/2019 to Current
Bookkeeper Merito Group San Francisco, CA,
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.
  • Reviewed transactions, issued checks and updated ledgers and budgets.
  • Managed accounting closings, accounts payable and financial reporting for multiple clients.
  • Handled ledger, reconciliation and statement requirements to maintain records accuracy, integrity and compliance.
  • Processed invoices and checks, and maintained daily cash logs and deposits.
  • Processed documents within anticipated timeframes to assist senior leadership.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Collaborated with supervisors and managers to develop solutions regarding discrepancies.
  • Filed project and action memos accordingly and in a timely fashion.
  • Set up the daily deposit from the previous business day and made sure the sales totals were posted.
  • Funded each register for the business day and performed cash handling and made sure each register was accounted for.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Interpreted and communicated work procedures and company policies to staff.
  • Used judgment and initiative in handling confidential matters and requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Reviewed files and records to obtain information and respond to requests.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Processed and scanned paperwork to district management and corporate.
  • Relayed customer feedback to cross-functional teams to improve products and services.
09/2019 to Current
Customer Service Manager Persevus Veteran Careers Omaha, NE,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Improved customer service wait times to mitigate complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
09/2019 to Current
Cashier Fellowship Senior Living Basking Ridge, NJ,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed refunds for worn, damaged and broken merchandise.
10/2017 to 05/2019
Sales Associate Ring's End, Inc. Niantic, CT,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assessed customer needs to provide assistance and information on product features.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Adhered to company initiatives and achieved established goals.
Education and Training
Expected in 05/2019 to to
High School Diploma:
Dacula High School - Dacula, GA
GPA:
  • Spanish Honors Society Member
Expected in to to
: Computer Programming
Gwinnett Technical College - Lawrenceville, GA
GPA:
Accomplishments
  • Promoted from Cashier/Customer Service Manager to Bookkeeper, in less than 12-months.
  • Became one of the youngest bookkeepers at 19.

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Resume Overview

School Attended

  • Dacula High School
  • Gwinnett Technical College

Job Titles Held:

  • Bookkeeper
  • Customer Service Manager
  • Cashier
  • Sales Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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