Earned a Secret Shopper Award, Most Improved Award, Certificate Of Achievement Award. State Certified Office Assistant and State Typing Certification. Blood Born Pathogens Certificate. Professional Body Modification License. Barista/Bartending License.
Helped customers select products that best fit their personal needs. Resolved product issues. Exchanged returned merchandise for customers quickly and efficiently. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Organized files, developed spreadsheets, faxed reports and scanned documents. Communicated with students via phone, email and in person to be sure all appointment requirements are being met.
Planned and executed projects before deadline. Monitored multiple databases to keep track of all company inventory.
Greeted and registered guests and issued room keys. Processed guest payments for room charges, food and beverage charges and phone charges. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
Veterinarian Technician (Two years)
Feeding Homeless (Three Years)
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