Billing System Administrator with a background in Customer Service and utility billing.
Administrator of billing system platform. Prepare monthly billing and disconnect notifications. Reconcile delinquency data and communicate with collection agencies regarding accounts. Manage daily cash drawer balancing, deposits and credit card posting. Implement and organize new product project timelines.
Interacted with customers in product selection and payment process. Collected customer feedback and made process changes to exceed customer satisfaction goals. Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between delinquent accounts and collection agencies.
Direct or escort pedestrians across streets, stopping traffic as necessary. High visibility patrols to reassure the public.
Member of American Medical Assistants Association
Graduated with Honors
Emphasis in Child Development. Coursework in Behavior Management
Great Lakes Data Systems (WinCable) certified.
Member of National Cable Television Cooperative (NCTC)
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