Billing Support Specialist Resume Example Go Canvas

BILLING SUPPORT SPECIALIST

Professional Summary

Enthusiastic and diligent billing professional who is passionate about perpetuating GoCanvas values. Offering an impeccable work ethic and a proactive attitude to contribute immediate value to the Accounting team. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Known for friendliness, accuracy, and efficient problem-solving. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Experience with reconciling past due accounts and effectively executing collections duties with tact and diplomacy. Thorough understanding of Zuora and GoCanvas billing processes. Motivated to learn, grow and excel in the Accounting industry.

Skills

Strategic Communications
Process Improvement
Attention to detail
Problem-solving and critical thinking
Organization
Highly collaborative. Works well with others.
Net, Presentations
Academic, Problem-solving
Accounting software, Process Improvement
Accounts receivable, Processes
Approach, Publication
Attention to detail, Rapport
Benefits, Reading
Billing, Recruiting
Business process, Research
Concise, Sales Training

Content, Statistics
Critical thinking, Strategic
Clients, Tax
Client, Teaching
Customer satisfaction, Website
Customer service, Written
Database
Databases
Editorial
Editing
Financial
Focus
Hiring
HTML
InDesign
LEADERSHIP
Team-building
Leadership development
Director
Marketing
Materials
Excel
Microsoft Office
Works

Work History

Billing Support Specialist, 07/2019 to Current
Go Canvas

Client facing specialist in large scale financial systems implantation, impacting all aspects of the business.
Functioned as key point of contact for all billing matters for clients, vendors, and various internal departments.
Assisted management with implementing new accounting software program.
Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Resolved billing and tax issues and maximized customer satisfaction scores.
Designed and produced reports to highlight and explain collection issues and balances due, working with customers as needed.
Assisted clients with requests for invoice copies and explanation of accounts receivable amounts owed.
Evaluated aging reports to identify collection needs and reconciled past due accounts achieving reduction in outstanding invoices.
Executed billing tasks and recorded information in company databases (such as credits and refunds, contract adjustments, etc.).
Processed payments with focus on accuracy and efficiency.
Identified system vs.
Business process shortfalls, which allowed for a more streamlined approach for connecting billing processes to system structure.
Reviewed company structures and procedures on regular basis to identify areas in need of improvement.
ASHLEY ROMULUS 703-867-4512.
Trained 15+ employees on billing principles and company procedures.
Updated previously existing documentations and documented best practices and processes for optimizing billing outcomes.

Intern, 06/2019 to 07/2019

Assisted the People Team with training, compliance, and recruiting.
Researched the necessity and benefits of diversity and gender-neutral hiring in rapidly growing organizations.
Reviewed job applications to identify, vet, and recommend optimal candidates.
Researched and self-taught LMS Bridge.
Problem solved Bridge issues by compiling up-to-date data of employees and their respective managers in csv format and properly uploading into Bridge, allowing for increased efficiency for communication regarding modules and training courses.
Effectively communicated with employees to ensure company compliance with Bridge modules under a deadline.
Assisted in Sales Training for new and existing hires.
Created PowerPoints for trainings, adding humor to make presentations engaging and interesting while still instilling knowledge.
Updated and participated in the Leadership Institute.
Created and updated courses in Rise and Confluence.
Reviewed customer service feedback with NPS.

Editor-in-chief, 01/2019 to 06/2019
The George Mason Review, George Mason University

Lead a team of 20 editors and researchers to publish George Mason's Annual Scholarly Journal consisting of peer reviewed research papers.
Oversaw all editorial content and supervised 20-person editorial staff.
Responsible for recruiting, hiring, and training of 20+ editing team.
Set goals and visions for the 2018-2019 edition.
Assigned and approved clear, individual projects for each director.
Produced 200+ page journal in aggressive 4-month deadline.
Constructed, managed, and maintained social media platforms resulting in 50+ increased submissions in 1 month.
Assigned and managed project tasks.
Established the journal's template by leveraging InDesign to finalize the 200+ page product.
Networked with faculty, fostering relationships, and encouraging submissions.
Used marketing and Social Media to garner submissions, board members, and peer reviewers.
Provided concise and constructive editorial feedback to writers.
Determined readiness of written pieces, editing and re-writing as needed, and approved final versions for publication.
Created the journal's template with InDesign, entering and formatting a 136-page final product.
Checked reference sources to verify dates, facts, and statistics.
Guided and motivated staff to achieve demanding targets under tight deadlines.

08/2018 to 12/2018
Digital Media Archive Exhibit, George Mason University

Created a digital exhibit about children on the Appalachian Trail.
Researched, uploaded, and properly sourced information into the Omeka database.
Used HTML code to create visuals for George Mason's Appalachian Trail website.
LEADERSHIP EXPIRIENCE Ethics and Leadership of the Holocaust Study Abroad, Germany Poland, Prague.
Lead discussions.
Constructed student surveys ASHLEY ROMULUS 703-867-4512.
Interviewed survivors.
Arranged a panel to discuss the modern-day implications and lessons of the Holocaust and the importance of understanding what everyday people can do to elect moral leadership.

Student AdvisorGeorge Mason University

Developed study guide, visual aids, and reading materials for 100+ person class.
Constructed weekly quizzes and teaching aides to guide student learning.
Provided guidance to students on class material and provided feedback on opportunities for academic improvement.
People to People International Student Ambassador, France Italy, Greece.
Met with local leaders to learn about important cultural issues impacting their communities.
Worked in a team environment with global ambassadors to complete hands-on community service projects.
Participated in leadership development, team-building, and personal development exercises.

Education

B.A: History, 05/2019
George Mason University

GPA: 3.98, Awarded Donald R. Barr Memorial Award for Academic Excellence
National Society of Collegiate Scholars
Phi Alpha Theta National History Honor Society

Work History

Billing Support Specialist, 07/2019 to Current
Go Canvas

Client facing specialist in large scale financial systems implantation, impacting all aspects of the business.
Functioned as key point of contact for all billing matters for clients, vendors, and various internal departments.
Assisted management with implementing new accounting software program.
Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Resolved billing and tax issues and maximized customer satisfaction scores.
Designed and produced reports to highlight and explain collection issues and balances due, working with customers as needed.
Assisted clients with requests for invoice copies and explanation of accounts receivable amounts owed.
Evaluated aging reports to identify collection needs and reconciled past due accounts achieving reduction in outstanding invoices.
Executed billing tasks and recorded information in company databases (such as credits and refunds, contract adjustments, etc.).
Processed payments with focus on accuracy and efficiency.
Identified system vs.
Business process shortfalls, which allowed for a more streamlined approach for connecting billing processes to system structure.
Reviewed company structures and procedures on regular basis to identify areas in need of improvement.
ASHLEY ROMULUS 703-867-4512.
Trained 15+ employees on billing principles and company procedures.
Updated previously existing documentations and documented best practices and processes for optimizing billing outcomes.

Intern, 06/2019 to 07/2019

Assisted the People Team with training, compliance, and recruiting.
Researched the necessity and benefits of diversity and gender-neutral hiring in rapidly growing organizations.
Reviewed job applications to identify, vet, and recommend optimal candidates.
Researched and self-taught LMS Bridge.
Problem solved Bridge issues by compiling up-to-date data of employees and their respective managers in csv format and properly uploading into Bridge, allowing for increased efficiency for communication regarding modules and training courses.
Effectively communicated with employees to ensurecompany compliance with Bridge modules under a deadline.
Assisted in Sales Training for new and existing hires.
Created PowerPoints for trainings, adding humor to make presentations engaging and interesting while still instilling knowledge.
Updated and participated in the Leadership Institute.
Created and updated courses in Rise and Confluence.
Reviewed customer service feedback with NPS.

Editor-in-chief, 01/2019 to 06/2019
The George Mason Review, George Mason University

Lead a team of 20 editors and researchers to publish George Mason's Annual Scholarly Journal consisting of peer reviewed research papers.
Oversaw all editorial content and supervised 20-person editorial staff.
Responsible for recruiting, hiring, and training of 20+ editing team.
Set goals and visions for the 2018-2019 edition.
Assigned and approved clear, individual projects for each director.
Produced 200+ page journal in aggressive 4-month deadline.
Constructed, managed, and maintained social media platforms resulting in 50+ increased submissions in 1 month.
Assigned and managed project tasks.
Established the journal's template by leveraging InDesign to finalize the 200+ page product.
Networked with faculty, fostering relationships, and encouraging submissions.
Used marketing and Social Media to garner submissions, board members, and peer reviewers.
Provided concise and constructive editorial feedback to writers.
Determined readiness of written pieces, editing and re-writing as needed, and approved final versions for publication.
Created the journal's template with InDesign, entering and formatting a 136-page final product.
Checked reference sources to verify dates, facts, and statistics.
Guided and motivated staff to achieve demanding targets under tight deadlines.

08/2018 to 12/2018
Digital Media Archive Exhibit, George Mason University

Created a digital exhibit about children on the Appalachian Trail.
Researched, uploaded, and properly sourced information into the Omeka database.
Used HTML code to create visuals for George Mason's Appalachian Trail website.
LEADERSHIP EXPIRIENCE Ethics and Leadership of the Holocaust Study Abroad, Germany Poland, Prague.
Lead discussions.
Constructed student surveys ASHLEY ROMULUS 703-867-4512.
Interviewed survivors.
Arranged a panel to discuss the modern-day implications and lessons of the Holocaust and the importance of understanding what everyday people can do to elect moral leadership.

Student Advisor, George Mason University

Developed study guide, visual aids, and reading materials for 100+ person class.
Constructed weekly quizzes and teaching aides to guide student learning.
Provided guidance to students on class material and provided feedback on opportunities for academic improvement.
People to People International Student Ambassador, France Italy, Greece.
Met with local leaders to learn about important cultural issues impacting their communities.
Worked in a team environment with global ambassadors to complete hands-on community service projects.
Participated in leadership development, team-building, and personal development exercises.

Skills

Net, academic, accounting software, accounts receivable, approach, Attention to detail, benefits, billing, business process, concise, content, critical thinking, clients, Client, customer satisfaction, customer service, database, databases, editorial, editing, financial, focus, hiring, HTML, InDesign, LEADERSHIP, team-building, leadership development, director, marketing, materials, Excel, Microsoft Office, Works, presentations, Problem-solving, Process Improvement, processes, publication, rapport, reading, recruiting, Research, Sales Training, statistics, Strategic, tax, teaching, website, written

Resume Overview

Companies Worked For:

Go Canvas
The George Mason Review, George Mason University
Digital Media Archive Exhibit, George Mason University
George Mason University

School Attended

George Mason University

Job Titles Held:

Billing Support Specialist
Intern
Editor-in-chief
Student Advisor

Degrees

B.A : History , 05/2019

Billing Support Specialist Resume Example

Resume Score: 80%

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