A business office professional with more than 12 years' experience in the business and healthcare field. An effective team player with a consistent record of reliability, organization, and problem solving skills with a keen attention to details. Demonstrated proven problem solving skills in billing and coding, operational processes and business practices. Adept at communicating and working effectively across all organizational levels. Highly proficient in the development of strategic financial and operational models to meet with the organizations mission statement. An innovator with creative skills and experiences to improve overall business processes.
Familiar with various insurance companies including, Medicare and Medicaid. File insurance claims on behalf of patients and work with the patients and families on payment plans and other arrangements to ease the financial burden of skilled nursing care.
Facilitate medical assisting and medical administrative assisting curriculum in the Associate's Degree program. Facilitate healthcare and business curriculum in the HSA Bachelor's Degree program. Facilitate active learning through alternative delivery methodologies. Support the college mission. Maintain contemporary knowledge and skills in discipline to support expected classroom responsibilities. Advised and counsel at risk students with various issues pertaining to everyday life situations including chronic and mental illness, substance abuse and homelessness. Participate in departmental and campus-wide activities to support the needs of the student population.
Facilitate medical office specialist and medical assisting curriculum in the diploma program. Facilitate medical practice management curriculum in the Associate's Degree program. Instruct and monitor laboratory procedures, ensuring safety and accuracy. Advised and counseled at risk students with various issues pertaining to everyday life situations including chronic and mental illness, substance abuse and homelessness. Review academic progress with students and provide timely academic feedback. Maintain overall student retention rate.
Coaching and development in customer service, productivity and sales of the Key Direct Team. Assisted team with adhering to schedules and monitoring productivity reports. Helped build team moral and motivation through team building activities. Resolved customer complaints through research and timely feedback within 24-48 hours.
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