billing representative resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Knowledgeable and dedicated customer service professional offering over 5 years of experience in aiding customer concerns and account management. Obtain extensive experience in customer service industry, skilled in retail, restaurant, call center settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Microsoft- Word, Powerpoint, Excel, CDK, CIV, HOGAN, POS, CSG, CRM
Billing systems and software
Customer relations skills
Sales expertise
Report preparation
Inbound and Outbound Calling
POS systems expert
CRM
Creative problem solving
Sales
Appointment Setting
Administrative Duties
Cash Handling
Billing and Invoicing
Food safety standards
Organizational skills
High-Volume Dining
Excellent people skills
Multi-tasking strength
Work History
Billing Representative, 12/2020 - Current Clean Harbors, Inc. – Batesville, SC,
Reviewed and solved account and billing discrepancies.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Performed quality assurance evaluations of processes and previous bills.
Coordinated with intermediate parties to obtain payments and resolve issues.
Handled high volume of in-bound calls pertaining and not limited to active account and reconciliation of delinquent accounts.
Acted as first point of contact and set appointments for prospective clients.
Established and maintained client rapport by utilizing quality customer service.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Engaged with customers to effectively build rapport and lasting relationships.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Banker, 12/2019 - 12/2020 Think Bank – Apple Valley, MN,
Unwavering commitment to customer service, obtain ability to build productive relationships, resolve complex issues while strengthening customer loyalty.
Represent and embody companies professionalism and overall vision goals.
Partnership-building skills and strategic-relationship skills.
Listen attentively to customers' concerns in order to resolve any dissatisfaction by being empathetic and implementing tact and diplomacy.
Successfully build rapport while maintaining low on-call time on a day to day high call volume.
Trustworthy customer service representative dedicated to keeping excellent customer interaction records by providing confidential information only after properly authenticating the caller in accordance to set policy and procedures of the company.
Ensured satisfaction when responding to routine and complex inquiries regarding financial aspects of clients accounts.
Demonstrated professionalism and appropriate phone skills by exhibiting composure and handling escalated situations efficiently- able to diffuse situations to ensure overall customer satisfaction.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Cashier, 03/2019 - 12/2019 Wegmans Food Markets, Inc. – Henrico, VA,
Greeted guests accordingly in person or via phone with a professional attitude in a timely manner.
Finalized transactions and aided customers in any concerns they may obtain.
Made sure the register was balanced before and after every shift.
Updated spreadsheet and closed RO’s after every customer.
Displayed courteous service by ensuring customers vehicles were free of any tags or papers that technicians may have left.
Provided exceptional customer service to both english and non-english speakers, establishing overall comfort and satisfaction.
Worked efficiently as a team member to ensure customers were pleased with the entire visit throughout every step of service.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
Sales Representative, 11/2017 - 01/2019 Zenovate – Salt Lake City, UT,
Provided exemplary customer service to customers throughout the entire visit.
Assisted customers, operated registers and set up appointments efficiently during high-volume business times.
Opened and closed the store, responsible for counting cash, opening and closing cash registers and creating staff assignments.
Physically being present during department floor evaluations of what product will be needed to accomplish the job.
Build customer confidence by actively listening to their concerns, and sharing appropriate product knowledge, while making personal recommendations.
Processed shipments and maintained shelves stocked and organized.
Provided customers with payment information to finalize sales by processing credit card or cash efficiently.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cashier, 04/2016 - 11/2017 Wegmans Food Markets, Inc. – King Of Prussia, PA,
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Built and maintained effective relationships with peers and upper management.
Managed customer service by training staff, overseeing operations and resolving issues in a timely manner.
Accepted cash, check, credit and debit payments in an accurate and efficient manner.
Maintained restaurant sanitized and stocked to ensure guests obtained a satisfactory experience.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Complied with health and sanitation practices and procedures by following restaurant guidelines in regards to food safety and hygiene.
Contributed to the growth of the business by ensuring that customers were satisfied with the service and quality provided.
Assessed customer needs and responded appropriately to questions and concerns.
Ensured the experience guest obtained was satisfactory.
Worked efficiently during high volume business hours, while completing multiple tasks simultaneously.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Education
Associates: Arts, Expected in 07/2022 - Central Piedmont Community College - North Carolina, GPA: Status -
High: , Expected in 06/2017 - Cochrane Collegiate Academy - North Carolina, GPA: Status -
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