Over the past 5 years, I have provided high-level support in a variety of industries and across multiple functional areas, from connecting with individuals through teaching and health care to managing the tasks of staff coordinator. I am now seeking a position that will make the most of my business experience while offering additional opportunities for personal and professional development. In exchange, I offer exceptional attention to detail, highly developed communication skills, and a talent for managing complex projects with a demonstrated ability to prioritize and multitask. Outside of the classroom, I have expanded my growing interest in marketing. I love the creative aspect of marketing, for submitting unique and original business ideas. Highly organized and personable worker with experience providing exceptional customer service in establishments ranging from health to corporate business planning. Dedicated to ensuring customer satisfaction by remaining accessible and gregarious Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers and colleagues Skilled at anticipating, identifying and fulfilling guest needs Success multi-tasking while remaining professional and courteous in hectic environments. Resilient worker with strong drive to enhance sales and expand clientele.
Great customer care skills
Highly trained in Social Service skills
Ability to work in a very fast-paced environment
Ability to perform multiple tasks at once while paying attention to detail and minimizing errors.
Billing/Payroll Specialist & Staff Coordinator January 2014 to CurrentMsg Staffing Febuary － Worcester, MA
As a coordinator I recruited professionals in the health field as well as maintaining operational tasks such as billing and payroll.
Executive Assistant January 2009 to December 2012African Development Center － Minneapolis, MN
Supported the CEO and the Business Planning department Director along with a team of 12 Managed emails, followed up on all pending tasks and schedules, on a daily basis to make sure everyone was ready for their day Coordinated all travel arrangements (flights, hotels and car) inside and outside of the country for CEO and managed all schedules and meetings for those trips Created agendas, attended all executive meetings, recorded, transcribed and posted the minutes of meetings as needed for vice president and directors of departments Liaison between domestic, international, prospective content providers and developers which include, Suave Clothing, Dalai Jewelry, Lion's Gym and other vendors providing loan services Completed daily and monthly subscriber/revenue reports on all platforms for management and content providers Made presentations on Power Point and presented those business plans to vendors so that loans may be approved for first time home buyers and/or new businesses owners Served as a loan officer and assess client needs to help them qualify for a business after preparing their business plan and presenting it to ADC loan committee Organized events and spaces while serving as a liaison between local African immigrant groups and mainstream organizations Coordinated First time home buyer events, first time business owners, Partner and establish relationships with local banks, and organizations that offer related support and services to clients Perform monthly data and client intake analysis and develop plans and products that best suit the clients' issues and goals Collect posted loan documentation periodically to ensure the entire ADC scheduled payments are made in a timely manner.
Write articles and interview ADC clients for the organization's website as well as edit the ADC website and posting new events.
Launch a large e-mail database containing thousands of contacts, send e-mail blasts announcing news and events.
Make public announcements on local community radio stations and distribute fliers to ADCs target audience at networking events and through community partners.
Regularly add updates to ADC social media outlets such as Facebook, websites, twitter, etc.
Intake Coordinator/Patient Records Administrator March 2011 to January 2012Minnehaha Adult Daycare － Minneapolis, MN
Managed medical records, AR/AP, client file maintenance, database dispatch, data entry, analysis, customer support, scheduling.
Provided administrative support to the Clinical Manager; including time sheets, month end reports & scheduled shift coverage.
Analyzed Intake Patients Reports to maintain performance guarantees.
Managed client cases and kept track of provider calls, research claims issues, & kept up with filing and correspondence.
Assist with network development needs and marketing projects as required.
Clinical Support Administrator June 2011 to December 2011American Medical Systems Inc － Minnetonka, United States, MN
Investigatory Experiences and skills Ability to prioritize multiple projects to complete all work on daily deadlines.
Strong telephone customer service skills.
Ability to field calls, answer questions by accessing computer databases, and offer solutions to client concerns Analyzed the Expense Report for the clinical team personnel.
Tracked invoices and grant payments.
Processed studies related payments and gathered project review reports.
Supported physicians with their payment arrangements, meetings and coordinated travel plans.
Supported managers in the Women's Health department with scheduling and patient management as well as department meetings while also coordinating teleconference/WebEx setups, webinars, and offsite team-building activities.
Health Services Administrator June 2010 to March 2011Lupus Foundation of America － Smyrna, GA
Served as the Lupus Foundation of America liaison; accountable for daily tasks ranging from patient care services, budget development, event coordinator, and fund-raising.
Managed and oversaw various aspects of foundation progress, including collaborating with other team members to plan and facilitate empowerment and other group sessions.
Actively contributed to the policy/procedure revisions concerning Lupus Foundation of America and the relevant federal and local rules and compliance;.
Identified and secured outside funding; Community education & health fairs, & Public relations.
Teacher/Program Coordinator May 2008 to June 2010MN International Elementary School － Minneapolis, MN
Teacher/Reading Tutor and monitored and coordinated a reading program called SFA Conducted assessments to determine student reading levels.
Created individual reading plans to match student ability and learning style.
Guided children through reading and writing activities that help them overcome their specific Literacy struggles; Consulted with parents and teachers to recommend at-home strategies for reading skill Improvement; Worked with school's library to include materials on literacy education.
Worked with student's home-room teacher and updated them on how their students are doing in.
MBA : Marketing/Management, 12 2014Clark University － Worcester, MAMarketing/Management
Bachelor of Science : HealthCare Systems Management, 5 2008University of Minnesota － Minneapolis, MNHealthCare Systems Management
Somali Community of Minnesota Multiple duties including medical, social, and immigration interpreting Campaigning for City Council Ward 6- Minneapolis, MN YMCA- Worcester, MA Tutor children to improve reading and writing skills Student Council Women in Business
Intermediate Arabic, Fluent in Kiswahili and Somali
administrative support, AP, Microsoft applications, AR, Arabic, attention to detail, billing, budget development, business plan, Business Planning, business plans, content, client, clients, customer service skills, customer care, customer support, data entry, databases, database, Detail oriented, documentation, edit, e-mail, fast, filing, fund-raising, team-building, leadership skills, Director, Management skills, marketing, materials, meetings, Power Point, network, networking, organizational skills, payroll, personnel, presenting, presentations, progress, Public relations, radio, Reading, research, scheduling, Teacher, telephone, travel arrangements, website, websites, articles
Volunteer: Somali Community of Minnesota Multiple duties including medical, social, and immigration interpreting
Campaigning for City Council Ward 6- Minneapolis, MN
YMCA- Worcester, MA Tutor children to improve reading and writing skills Student Council Women in Business