Talented Training and Development Specialist with expertise in billing transactions in SAP. Excellent communication skills demonstrated by 5 years of facilitation experience.
Developed all Billing Department training material and documentation for the SAP implementation
Coordinated and facilitated training sessions to ensure completed prior to SAP implementation
Manage SOX reporting requirements in coordination with internal audit
Support functional areas of the Billing Department
Responsible for meeting or exceeding department performance targets
Pursues and communicates continuous improvement initiatives
Creates and sustains a positive environment that fosters team performance and individual excellence
Promotes and sustains a diverse culture
Developed and implemented interactive learning mediums to increase participants understanding of course materials
Used variety of facilitation techniques to encourage critical thinking and discussion
Developed and completed training sessions in a timely manner.
Offered specific training programs to help employees maintain and improve job skills
Developed and delivered all technical training materials for the Billing Department
Ensures accurate and timely response to customer complaints
Managed and assigned work flow
Collaborated on the documentation of state specific and departmental guidelines for resolving disputes
Coordinated the creation and implementation of quality metrics specific for the ART team
Ensure billing best practices and SOX controls are followed and documented
Provided a high level of product and leadership support to representatives
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction
Coached and trained customer service representatives/supervisors on the call floor as well as in the training environment
Facilitated training sessions on a multitude of American Water processes and procedures
Authored and formatted the new state specific training packets that are used as an online resource tool
Provided leadership, direction, and support to team of customer service representatives
Analyzed and implemented improved procedures to increase efficiency
Provided feedback and coaching on process and procedure, as well as performance issues
Managed daily administrative functions
Created training manuals targeted at resolving even the most difficult customer issues.
Provided accurate and appropriate information in response to customer inquiries
Successfully interacted with customers
Collected customer feedback and made process changes to exceed customer satisfaction goals
Companies Worked For:
Job Titles Held:
Where can I find a American Water Billing Department Group Supervisor resume example in Godfrey, Illinois ?
This is an actual resume example of a Billing Department Group Supervisor who works in the Professional Development Industry. LiveCareer has 7448 Professional Development resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.