Highly creative Billing Clerk with 14 years in accounting, finance, billing and collections. Results-oriented and solution-focused professional, who leverages strong organizational skills, problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals. Highly skilled in troubleshooting all accounting issues with speed and efficiency.
Microsoft Word and Excel
Cash flow analysis
Accurate and detailed
Dedicated team player
Expertise in billing and payment transactions
01/2002 to 11/2015
Billing ClerkShakopee Public Utilities – Shakopee, MN
Monitored payments due from clients and promptly contacted clients with past due payments.
Politely assisted customers in person and via telephone.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolve account problems 100% of the time.
Produced monthly reports using advanced Excel spreadsheet functions.
Reviewed collection reports to determine the status of delinquency and amount of outstanding balances.
Process utility billing in a accurate and timely completion.
Generate past due and disconnection notice for non-payment.
Review monthly exception and variance reports to prevent billing errors.
Establish payment plans while considering compliance with current legislation and government policies.
Obtain customer documents to ensure qualifications for cold weather rule and work closely with the county and other assistance programs.
Record and review customer bankruptcies
Accurately process all payments made thru mail, online and in person.
Trained new hires in customer service, billing and collections.
Contributes team effort by working with other departments on numerous projects.
Enter new or updated automatic bill pay to ensure bill will be paid for customer.
Researched and resolved account billing discrepancies.