Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Access.
Knowledge of PC setup and installation, as well as variousperipherals, data entry, and file updating.
Customer service and telephone skills*
Have motivation to work on my own.
Communication, writing, and problem-solving skills.
Taking over 300+ courses from https://mylearning.hcsc.net/hcsc/lang-en/SYS_login.asp
Typing 35 word per minute.
6,000 Keystrokes Per Hour
Photographyblack and white and color darkroom knowledge
Billing Associate05/2013 to CurrentEcovaRichardson, Texas
Opening accounts so they can be processed.
Updating and editing when needed.
Research the correct product loan is being and updated in the correct databases.
Adding, updating, editing, accounts when needed.
Creating TA's when needed for account for account that were not completed.
Calling vendors to have utility services turned on for the property that in needed.
Researching though Salesforce to ensure that the properties are not disposed, opt out, or have action items.
Training new hires on one touch processing, Assisting co-workers on current the procedures.
Preforming and updating training procedures.
Payment Specialist II01/2001 to 01/2011Blue Cross Blue ShieldRichardson, TX
Process, research, and update membership for ACH/Wires.
Open and sort Group premium mail for OCR processing.
Perform data corrections for misread checks and coupons scanned for 1st pass through the OCR equipment for Image and payment posting to upstream membership systems.
Research and obtain required information to process non-OCR payments with missing, incorrect or incomplete information utilizing various membership inquiry screens.
Prepare and balance premium checks for deposit.
Prepare, balance and apply premiums utilizing the Unisys workstation application screens.
Review and verify the accuracy of deposits and prepared claims documents prior to shipment to the external customer (Cash Disbursements) Prepare journal entries with standard, established formats and content.
Analysis and research of premium input into the membership suspense account, matching control numbers to ledger amounts and corresponding with internal and external customers for information to clear entry with management approval and co-ordination.
Assist the Payment Specialist I with the workflow co-ordination of premium payments.
Inquiries for premium payments and claims refunds.
Maintain daily excel spreadsheets for returned items to customers.
Correspond with internal and external customers for missing or incomplete information by phone call or electronic mail.
Create tracking reports and forms for the C/R departments.
Work directly with Bank Coordinator as a backup with preparing deposits, deposit slips, creating deposit vouchers for PeopleSoft entry, balancing Unisys system reports and contacting internal and external customers by electronic mail with system upload information.
BlueSTAR Inquiring screen and CICS Inquiring screen.
Administrate Assistant01/1998 to 01/2000Nortel Networks
Richardson TX Process all correspondence for two directors and one senior manager and their team.
Develop bilingual project materials Administrative duties including data entry and filing Maintained senor mangers appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
Maintained customer confidence and protects operations by keeping information confidential.
Completed projects by assigning work to clerical staff; following up on results.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
Contributed to team effort by accomplishing related results as needed.
01/1991 to 01/1998Pinkerton SecurityRichardson, TX
Security, public safety and customer service Signing in/out visitors Guarded property against fire, theft, vandalism, and illegal entry by monitoring building entrances and parking facility.
Operated radio and telephone equipment and/or console monitors Interacted cordially and communicated with the public.
Diploma: Business OperationsAmerican Intercontinental University Online
*University Of PhoenixBusiness Operations
.net, Administrative duties, asp, backup, balance, C, CICS, clerical, color, conferences, content, client, Customer service, data entry, databases, directing, editing, electronic mail, filing, forms, Image, inventory, ledger, materials, meetings, Access Database, Microsoft Access, excel spreadsheets, Microsoft Excel, mail, office, Microsoft Windows, word, Microsoft Word, monitors, negotiation, OCR, PC setup, PeopleSoft, peripherals, telephone equipment, Press, problem solving, problem-solving skills, public safety, radio, Researching, Research, scanning, scheduling, Sorting, telephone skills, telephone, phone, Typing, Unisys, upstream, workflow