Results-Oriented Billing and Reconciliation Specialist with a broad knowledge of concepts and strategies to yield the best possible financial outcomes.
•99.5% Cancellation Audits Average
•96% QA Average for Customer Service Call Monitoring
•National Indoor Track and Field Champion
•10 x Track and Field College All American
•Track and Field College Conference Champion
•Processing and modifying invoices accordingly.
•Researching details of clients account.
•Assisting Customer Services Agent with Customers inquiries.
•Verifying Customers Water Bill Account in SAP.
•Generating and Processing payment.
•Creating New Accounts and Cancellation Delinquent Customer.
•Preparing Lockbox Spreadsheet for Customer Service.
•Occasional Assist in Training and Mentoring new and Existing Employees.
•Investigating failure reasons for Credit card payments.
•Creating Service Ticket for issues
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