Dependable and reliable no matter the position I have, with 7 years experience in a licensed daycare facility and tutoring. Flexible and adaptable with extensive knowledge of child psychology and development.
Very driven and determined to surpass expectations.
Licensed childcare provider
Fluent in Spanish
Skilled in working with special needs children.
Reliable and punctual
Exceptional mathematics and accounting skills for quick and easy calculations.
In-depth knowledge and understanding of auto-pay systems.
Efficient in time management and multitasking.
Organized and thorough in all paperwork and data entry.
Input customer data and payments into billing system.
Excellent customer service
Event planning for various events from Birthdays to book fairs and fall festivals.
Type 60 wpm
06/2016 to Current
Billing and Collections SpecialistEmpereon － Alvin, Texas
Sent or emailed statements and notices of payments due.
Answered customer inquiries regarding billing.
Encouraged all customers to go paperless to save time and resources.
Prepared annual reports of assigned customer accounts to superiors for review.
Assisted in the training of new Billing and Collections Representatives.
Reported all customers with accounts past due for 2 months or longer with detailed explanation.
Created daily and weekly cash reports for accounting management.
Verified details of transactions including funds received and total account balances.
Researched and resolved billing and invoice problems.
Calculated figures such as discounts percentage allocations and credits.
11/2014 to 11/2015
Site DirectorDiscover Champions Before and After School Care － Clear Lake, Texas
Organized and assisted with preparation, presentation, and review of after school program.
Built strong, positive and professional relationships with staff, parents and children. As well as, provided fun, healthy and safe activities and environments for all.
Maintained organization of all documentation.
Event planned for open houses, book fairs, fall festival, employee dinners and the summer program.
Scheduled employee hours as well as, kept track of (PTO) paid time off and (OT) Overtime.
Maintained the supply of inventory and bought new equipment when needed.
Team trainer and organized orientation as well as parent and employee walk throughs.
Provided excellent customer service by listening to any inquiries and requests, asking questions to identify needs, and resolving concerns the parents or children may be facing.
Planned daily jobs and duties for staff and children.
Answered phones in a professional manner and resolved any issue that parent may be having.Greeted and accommodated parents and grand parents ; provides timely, friendly, professional service.
Identified, recommended, and supported opportunities for process improvement in myself as well as, my staff and the program.
Maintained a professional appearance at all times.
01/2012 to 10/2014
Kindergarten and Toddler teacherWest Oaks Private School － Houston, Texas
Designed and implemented curriculum and as well as, weekly lesson plans based on up-to-date educational best practices.
Modified curriculum to meet the needs of learning and emotionally disabled students with a variety of auditory and speech impairments.
Met all state licensing requirements.
Encouraged students to develop self-confidence and a sense of responsibility through self-directed activities.
Established a collaborative relationship with parents through regular conferences, parent involvement activities and written communication.
Familiarized students with alphabets, recognizing shapes, letters, numbers, colors, and building very strong social skills.
Utilized diverse instructional strategies including small group, guided, shared and read aloud activities
Introduced Spanish language through bilingual literature and songs.
01/2010 to Current
TutorPrivate one on one tutoring － Texas
Achieved 100% client satisfaction while scheduling and teaching independently
Developed and implemented comprehensive lesson plans that accommodated specific level of learners while offering support to make certain each student was able to grasp materials
Worked with students aged 3-13 to improve Math, English, Spanish and Reading skills
Communicated with parents about students' progress
Increased students' understanding of the curriculum and increased grade average
Taught and explained problem-solving strategies
Education and Training
High School DiplomaHope Christian Academy － Texas
I have not finished my BA: Early childhood education and developmentUniversity of Phoenix － Online
Texas Site Directors License
CPR and First Aid
Excellent communication, excellent customer service, Data Entry, Event planning, inventory, listening, Excel, Microsoft Office, Power Point, process improvement, Quickbooks, Scheduling, Team player, Answer phones, trainer, Type 60 wpm