billing analyst resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Invoicing proficiency
  • Accounts receivable expertise
  • Audit procedures
  • Billing dispute resolution
  • File and data retrieval systems
  • Scheduling and calendar management
  • Data entry
  • CRM and office management software
  • Accounts payable and receivable
  • Supervision
  • Decision-making
  • Problem resolution
  • Proficient in Oracle, Acumatica, Microsoft Office, Ariba, Coupa, and Taulia software
Education and Training
Kaplan University Davenport, IA Expected in 12/2002 Associate of Applied Science : Accounting - GPA :
Saic - Billing Analyst
Remote Work, MA, 05/2022 - Current
  • Collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines.
  • Applied billing adjustments to resolve discrepancies in account receivable journals.
  • Followed all company procedures to keep data confidential.
  • Verified invoice procedures to validate customer contracts and maintain billing communication.
  • Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
  • Entrusted with accounts payable functions for organization in Advertising industry sector.
  • Implemented process improvement solutions to increase department efficiency.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Reviewed vendor documentation to comply with payment guidelines.
Proper Hospitality - Residential Billing Administrator/Purchasing Manager
Malibu, CA, 05/2017 - 04/2022
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Investigated and resolved issues to maintain billing accuracy.
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances.
  • Calculated discounts, percentage allocations and credits.
  • Contacted vendors to follow up on late invoices.
  • Resolved account variances and reconciled bank statement histories.
  • Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
  • Revised orders, finalized invoices and created billing logs.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Performed billing, collection and reporting functions for Residential Landscaping office generating over $7,000,000 annually.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
Fantasy's Carwash - General Manager
City, STATE, 05/2011 - 11/2016
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Oversaw corporate communications to streamline data and information sharing initiatives.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.

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Resume Overview

School Attended

  • Kaplan University

Job Titles Held:

  • Billing Analyst
  • Residential Billing Administrator/Purchasing Manager
  • General Manager


  • Associate of Applied Science

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