Seasoned management professional who excels in establishing excellent working relationships with customers, employees and vendors. Successful in building and motivating dynamic teams.
Office Management Professional
Human resources management
Budgeting and finance
Process improvement specialist
Complex problem solving
Customer needs assessment
Proven Team builder
Exceptional interpersonal communication
Bill of Materials Specialist, 07/2008 to 06/2013 Sensor Switch – 900 Northrup Road, Wallingford, CT. 06472
Reduced and controlled company expenses by increasing accuracy and reducing the number of errors in the bills of materials.
Developed metrics and measured success in order to increase the performance of other specialists.
Drove the short-term planning processes for new product development and design at the basic level.
Collaborated with Engineering, Manufacturing and Marketing to achieve a quality finished good.
Expanded cross-functional organizational capacity by collaborating with Purchasing and Vendors about RoHS and other legal requirements for compliance .
Developed methods to establish and clarify customer (Manufacturing's) objectives.
Assistant Vice President, Office Manager, 03/1974 to 06/2005 Liberty Bank – 315 Main Street, Middletown, CT. 06457
Increased profits by 12% by spearheading Officer Call Program.
Reduced and controlled company expenses by creating "hubs" and coordinating marketing efforts with other local branches.
Developed metrics and measured success in order to further penetrate the marketplace.
Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations.
Exceeded annual sales goals by at least 10% for 2002, 2003 and 2004.
Earned exceptional ratings and testimonials from both individual and business banking customers.
Drafted the budget for individual and regional retail offices and monitored expenditures.
Expanded cross-functional organizational capacity by collaborating with the Call Center about consolidation and stream-lining routine calls.
Planned and conducted weekly staff trainings with an emphasis on sales and customer service.
Business, Middlesex Community College - Training Hill Road, Middletown, CT. 06457
Reduced employee turnover to 0% for 3 consecutive years through trust, empathy, training and encouragement.
Increased market share of our Main Office by 8% the first year and 9% the second year.
Developed Lending Manual to streamline all practices and processes relating to individual mortgages and loans.
Developed Work Standards for the Bill of Material Specialists and the Engineering Designers.
Certified Nurses Assistant, June 2009 Medical Transcription, May 2008 National School of Finance and Management, June 1996 Connecticut School of Finance and Management, June 1990 Dale Carnegie Public Speaking, December 1988 American Institute of Banking, May 1988