Senior Representative with an outstanding background in quality customer service in the tech and banking industries. Highly effective at operating in fast-paced settings. Resourceful, forward-thinking and proactive in decision making and problem resolution. Technologically savvy and able to learn new programs quickly.
Completed two of a four year degree.
Training Courses and Seminars: Compliancy Training, Mutual Respect in the Workplace, Emergency Situations, Great Customer Service Conversations, Dealing with Change Seminar, Fraud Seminar
Accomplishments: Received the Employee of the Month award 4 times at IBM Canada Inc. for outstanding customer service, commitment to the team and dedication to problem solving; acknowledged by the TD Canada Trust Western Retail District for my role in transitioning new staff from the classroom to the retail banking environment,
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