Energetic professional promoting management and customer service through a career spent working with all types of personalities. Looking for a Management Assistant position where compassion and an enthusiastic personality will be highly valued.
Consecutive interpretation proficiency
Fluent in Spanish
Multi- Task Management, Typing, Reading Comprehension, Emails, Service Orientation, Telephone Skills, Data Collection, Account Management, Data Entry, Time Management, Microsoft Word, Internet Research, Travel Arrangements, Filling, Scheduling, Computer Proficiency, Prioritization, Customer Service, Coordination, Writing, Documentation.
Recommended, selected and helped based on customer needs and desires with products..
Took special orders over the phone.
Developed several new customer prospects or referrals.
Executed outbound calls to existing customer base resulting in 20 % increase in sales.
Served as the company's bilingual Spanish/English customer service representative.
Determined clients' eligibility for tax credits, abatements or deductions.
Produced work papers and lead sheets, tax projects and payment estimations.
Informed clients of products and services that may be of benefit.
Collected detailed information and required paperwork from clients.
Produced US and state income, gift tax and estate tax returns for individuals.
Managed deliverables such as tax returns, extensions and tax planning calculations.
Finalized and processed paperwork with local, state and federal government authorities.
Strategized plans to help clients reduce liabilities and maximize deductions in future tax periods.
Analyzed information and assessed liabilities and deductions according to relevant tax code.
Stored copies of completed returns and related documents according to company procedures.
Utilized government regulations to prepare accurate and compliant tax returns.
Supported department staff by performing a wide range of clerical and administrative tasks.
Provided caring companionship to level 4i and developmentally disabled patients.
Jumped in to fill gaps for on call rotation when necessary.
Tracked and escalated compliance, care and quality issues.
Observed strict confidentiality and safeguarded all patient-related information.
Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.
Took and recorded patients' temperature, pulse and blood pressure.
Maintained patient charts and confidential files.
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.
Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
Maintained the front desk and reception area in a neat and organized fashion.
Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Supervised 250 members in daily tasks and performance.
Created professional memoranda, letters and marketing copy.
Scheduled and confirmed appointments for work team.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Responded to telephone inquiries from clients, vendors and the public.
Supervised and trained admitting, billing and collection staff.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Posted open positions with the company.
Received and screened a high volume of internal and external new hires, including walk-ins.
Efficiently handled any payroll discrepancies with employees.
Annually supplied proper tax forms.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Calculated accurate wages, including overtime, salary increases and bonuses.
Received, filed and processed paperwork and documents for on-boarding employees.
Changed employee tax status and withholding information as necessary.
Updated customer accounts with interactions, payments and personal information.
Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Supervised all departments for a $800 thousand dollars annual revenue-producing automotive sales, including new and used autos.
Collaborated with support personnel to affect satisfactory and timely solutions to diverse issues.
Executed integrated advertising campaign across multiple media channels.
Promoted dynamic, positive and memorable guest experiences.
Surpassed revenue goals in four consecutive quarters.
Collaborated with suppliers to determine strategies for improving sales and profit.
Educated customers on the variety of loan products and available credit options.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Met individually with employees to offer feedback and insight on their job tasks after carefully review.
Delivered a high level of service to customers in an effort to build upon relationships for the future.
Processed all payroll entries and reports for 27 employees.
Worked with customers and company vendors to fix discrepancies in accounts payable and receivable.
Reconciled bank accounts on a daily, weekly or monthly basis.
Performed diverse data entry of relevant information such as customer sales and company expenses.
Balanced reports and batch summaries to submit for approval.
Monitored accounts payable and receivable status and delegated tasks as needed.
Supported the clerical and administrative needs of senior department staff.
Processed both outgoing and incoming payments and invoices.
Member of the American Red Cross
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