Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Military professional skilled at leading a team to achieve goals efficiently. Experience training hundreds of peers and subordinates on logistics operations and PBUSE, as well as guiding and supporting senior ranking officials in logistics decision making.Military professional with experience in team management, administrative accountability and supply management. Effectively managed more than $4 million in equipment.
Maintained high call quality while meeting company metric goals. Awarded the Army Commendation Medal in 2009. Received Global War on Terrorism Service Medal and Army Achievement Medal.Selected from more than 6 senior Non-Commissioned Officers to serve as Platoon Sergeant. Recipient of the National Defense Service Medal, Overseas Service Medal and Army Good Conduct Medal.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.
Made reasonable procedure exceptions to accommodate unusual customer requests.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Trained staff on how to improve customer interactions.
Reviewed and edited correspondence prior to release and submission for signature.Defused hostile situations with superior negotiation techniques.Logged and filed classified documents.Effective decision-maker in high-pressure environments.Supervised operation and organizational maintenance of weapons systems and specialized equipment.Coordinated training schedules and filed crucial administrative paperwork.
Due to personal restrictions unable to complete. Planning on returning to complete by 2015.
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