Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Provide accurate and appropriate information in response to customer inquiries. Address customer service inquiries in a timely and accurate fashion. Handle member inquiries and serve as interpreter for members. Respond with empathy to complaints and concerns received from members concerning Health Plan benefits, account status, payment history, and medical services.
Responded to citizen's inquiries and directed them to appropriate departments. Reviewed documents to ensure accuracy and completeness prior to destruction. Maintained efficient filing system. Maintained records via destruction indexes and transfer list.
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