Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Answered calls in a scripted environment for a wide variety of products seen on TV. Executed customer service call script within specified time frame. Addressed customer service inquiries in a timely and accurate fashion.
Managed quality communication, customer support and product representation for each client.Managed quality communication, customer support and product representation for each client.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Created weekly and monthly sales reports. Effectively managed departmental expenses to stay within allocated budget. Resolved customer questions, issues and complaints.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Excellent Team Work
Excellent Customer Service
Great Communication Skills
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