Qualified Bilingual Collection Representative offering a record of successful job performance who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction. Resourceful Bilingual Collection Representative who consistently meets and exceeds productivity goals.
Exceeded corporate target for customer satisfaction for 2 months in a row. Researched, calmed, and rapidly resolved clients conflicts to prevent lost of key accounts. Assisted customers over the phone regarding unpaid bills, and offer them financial aid to help them pay the unpaid bill.
Maintained up-to-date knowledge regarding payments. Served as the company's main bilingual Spanish/English customer service representative. Provided accurate and appropriate information in response to customer inquiries. Improved customer ratings by 4. Built customer loyalty by placing follow-up calls.
Cross trained in Heath Care and Sells. Properly directed inbound calls in phone queues to improve call flows. Worked with upper management by interpreting Spanish calls. Collected customer feedback.
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