Customer Service/Customer Support Professional
Customer service professional with 5+ years experience in fast paced call center environments with demonstrated professional phone etiquette, knowledge of principles and processes for providing customer services and support including customer needs assessment, meeting quality standards for services, and first call resolution.
Summary of Qualifications: Microsoft Office Applications Word, Excel,OneNote, Outlook, Remedy Incident Reporting System, Oracle Identity Manager, Service Now Incident Manager, Windows Active Directory, Skype for Business, Alphanumeric Data Entry (PDT, Mainframe Terminal) 5+ YRS. Customer Service Call Center Inbound/Outbound, Order Entry Avaya/Cisco phone systems, Shared Services Environment
technical support, clerical, copying, excellent customer service, data entry, multiple databases
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