Versatile Case Manager skilled in assessments, intakes, referrals, crisis management and case management. Experience with young adults and elderly clients. Skilled at tackling issues as they arise and Makes referrals to outside resources whenever necessary.
Fluent in Spanish
Calm under pressure
Strong interpersonal skills
Bilingual Case Manager II, 09/2012 to Current Regional Center of the East Bay – Concord, CA
Developed casework programs for 90 clients; held team meetings for approximately 12-18 clients a month.
Secured housing, medical care and employment for clients by working with placement coordinator, supportive employment programs and group homes.
Interviewed and evaluated clients strengths and supports necessary to succeed in life.
Referred clients to social services agencies.
Maintained regular contact with clients, including visiting clients' homes.
Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
Facilitated Individual Program Planning Team Meetings (IPP) with clients, families, program directors/managers and group home administrators.
Service Coordinator II, 04/2011 to 09/2012 Eastern Los Angeles Regional Center – Alhambra, CA
Provided support to individuals and families regarding developmental disabilities and provided necessary resources.
Managed a caseload of 76 clients.
Held individual planning meetings, assessed progress, addressed challenges and provided necessary resources and information.
Evaluated families need for services and determined what supports were vital for their development.
Attended IEP meetings when necessary.
Completed annual review reports and quarterly reviews for all clients.
Resource Specialist Assistant , 04/2007 to 06/2009 Aspire Public School, Centennial College Preparatory Academy – Huntington Park, CA
Planned and led activities to develop students' physical, emotional and social growth.
Provided small group Instruction to students with developmental disabilities.
Tailored lesson plans for students with emotional and cognitive disabilities.
Assisted in preparing reports and paperwork for parent-teacher conferences.
Identified emotional or behavioral concerns and reported to parents and teachers.
Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
Independent Living Skills Instructor, 12/2006 to 03/2007 California Pediatrics and Family Services – Azusa, CA
Provided in-home services to individuals with developmental disabilities.
Provided parent support to young mothers, and conducted assessments for families applying for agency services.
Maintained up to date records on client growth and challenges.
Provided necessary resources to all clients and families.
Administrative Assistant, 10/2002 to 12/2006 California State University, Los Angeles: Center for Student Involvement – Los Angeles, CA
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Assisted with event planning, student activities and leadership programs .
Provided presentations to new students entering the University.
Master of Arts: Education Counseling, 2010 California State University, Dominguez Hills - Carson, CA
Bachelor of Arts: Psychology, 2006 California State University, Los Angeles - Los Angeles, CA
The outstanding focus and dedication in working with my clients has not only inspired me to give my all. It is my passion to gain necessary knowledge and skills to continue providing essential resources, services, and long term care for the population I am working with.