Highly-energy Social Services Manager excelling in client support, program development and complex problem solving. Comprehensive background includes providing case management services to volunteers, parents, and youth involved with the juvenile justice system.
Developed and maintained effective relationships with high school administrators, faculty and other key influencers in the local community to increase awareness, recruit volunteers, establish partnerships, and locate targeted population.
Created and maintained effective relationships with local high school administration and community organizations.Addressed program and policy issues, developed best practices and improved service delivery.Managed a caseload of 100 paired matches at any given time. Collaborated with team members to identify and accomplish agency objectives. Made effective presentations at local schools, universities and other organization to generate interest in Big Brothers Big Sisters.
Created and implemented an effective marketing tool based on the targeted population. Served as the liaison between service agencies, schools, housing agencies, local city government and residents. Established monthly calendar events based on the issues, concerns and wants of the local residents. Develop and implemented adolescents, teens, and community programs (community awareness events, health fairs, ‘back to school events', empowerment programming).
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