Not-for-profit leader focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities. Detail-oriented, exhibiting excellent communication, problem solving and strategic planning skills. Has extensive experience in team building and personnel management. Cultivates positive employee morale by coaching and encouraging team members.
Promoted multiple times over a ten year tenure. Supervised 75-80 program staff at 21 locations serving more than 600 youth on a daily basis. Consistently reaches or exceeds budgetary and programmatic benchmarks and goals. High quality and success in grant writing and oversight.
Oversee the total operation of the Big Brothers Big Sisters YMCA, including membership, marketing, programs, facilities, volunteer and staff development, financial development, community relations and collaborations with community agencies. Programs include mentoring programs, college readiness, GED attainment, high school drop out prevention, and an alternative middle school pilot. Explained program offerings and requirements to clients and answered related questions.Expanded client service offerings by securing grants and effectively networking.Kept up-to-date, thorough and accurate case files.Addressed program and policy issues, developed best practices and improved service delivery.Referred clients to partner agencies for additional services.Collaborated with team members to identify and accomplish agency objectives.Evaluated team member performance and offered constructive feedback. Increased funding by more than $30,000 in first five months of service.
Oversees the operation of 21 before and after school programs, three summer camp programs, and two school's out programs. This includes participant growth and retention, marketing, program curricula, facilities, volunteer and staff development, budget oversight, community relations and collaborations with community agencies. Oversaw the development and implementation of two new summer camp programs that grew in their second and third years by and average of 17%. Hired, directed, trained, and oversaw 80 program staff.
Assisted teams and groups in developing strategies for working in groups and resolving conflicts appropriately. Served as leadership for Camp Winnebago's summer day camp programs. Including the successful training, coaching and evaluation of 60 counselors and volunteers. Curriculum development, conflict resolution, and oversight of camp participants levels of more than 200 camper per day.
Current student in Judson University's adult accelerated program working towards a degree in Management and Leadership with an advanced certificate in Human Services. My anticipated graduation is December 2013.
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