bht resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.

Other needs in the work environment; resent 2022 TB test, CPI Card, CPR card, Finger print clearance card

  • Community activities
  • Community integration
  • Client documentation
  • First aid and safety
  • Compassionate client care
  • Spreadsheet management
  • Wound care
  • Housekeeping
  • Medication administration
  • Cash management experience
  • Database management
  • Coordination skills
  • Answer calls, take messages, and direct calls appropriately.
  • Proper phone etiquette
  • Client satisfaction
  • Meal preparation
  • Care plan management
  • Behavior redirection
  • Knowledge of state regulations
  • AS/400
  • Computer proficiency
  • Strong Interpersonal skills
  • Organizational abilities
  • Continuance with being certified in Medical Billing and Coding
  • Knowledge of codes like CPT, ICD-10, and HCPCS
  • Knowledge of medical terminology and basic math
  • Appealing denials
  • Cloud-based billing software and EMR systems
  • Computer networking skills
  • Payroll
  • EHR systems and medical records knowledge
  • Account reconciliation
  • Knowledge and experience with EOBs
  • Documentation review
  • Medical Terminology
  • knowledge with windows
  • Fax, scan, print, mail and copy papers
02/2021 to Current BHT Community Medical Services | Kent, OH,
  • Documented behavioral incidents to keep accurate records.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Completed patient reports daily and submitted to management for evaluation.
  • Established and maintained professional working relationships with clients, staff and public.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Educated clients on important life skills, housekeeping and food preparation.
  • Followed standard admissions procedures and documentation requirements for client intakes.
  • Completed daily client rounds and tracked client movements.
  • Assisted with execution of client activities, support groups and field trips.
  • Assisted in examination and treatment of patients under direction of nursing staff.
  • Maintained client and employee areas in good working order and with adequate supplies.
02/2019 to Current Caregiver Seven Hills Foundation | East Wareham, MA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Provided ongoing compassionate patient care for each client.
  • Cooked appetizing and satisfying meals and snacks.
  • Provided patients with transportation to and from doctor appointments.
  • Tracked and reported clients' progress based on observations and conversations.
  • Engaged with patients and families to provide emotional support and daily living instruction.
09/2013 to 02/2019 Customer Service Representative J.F. Shea | Charlotte, NC,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Expected in 05/2013 to to High School Diploma | South Mountain High School, Phoenix, AZ GPA:
Expected in to to | MBIC UEI College, Phoenix, AZ, GPA:
  • Act as a liaison between insurers, medical offices, and patients
  • Handle confidential information and abide by HIPAA laws and other medical policies
  • Conduct audits
  • Perform completion of claims to payers
  • Achieve maximum reimbursement for services provided
  • Properly code medical services, diagnosis, treatments, and more
  • Invoice patients and insurance companies for claims or payments
  • Track and collect payments, including setting up payment plans for outstanding bills
  • Correct rejected insurance claims and coding errors
  • Manage patient insurance claims and payment plans
  • Complete Medicare and Medi-Cal reviews
  • Submit billing data to the appropriate insurance providers

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Resume Overview

School Attended

  • South Mountain High School
  • UEI College

Job Titles Held:

  • BHT
  • Caregiver
  • Customer Service Representative


  • High School Diploma
  • Some College (No Degree)

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