I am a soon-to-be Political Science graduate from the University of Pittsburgh. My work experience has equipped me with strengths in customer service, data entry, and problem-solving. I am efficient in multiple computer systems including Microsoft Office and Zen Desk and possess the ability to learn new systems quickly. Although I am an effective team member, I can also work independently at a proficient level.
Strong writing and communication skills. Ability to think on an analytical level. Capable of conducting own research. Understanding and appreciation of others' point of view.
Ability to work independently. Adapts to new situations and environments quickly. Possesses critical and creative thinking skills.
Acts as an essential line of communication between physicians and insurance companies. Resolves payer issues regarding prior authorization requests and benefits information. Responsible for clear and precise interactions amongst multiple parties to ensure accuracy and satisfaction. Ensures information has been entered carefully and abides to HIPAA regulations. Responds to physician and payer requests in a timely manner. Enters data into multiple computer systems.
Responsible for addressing member inquiries and resolving issues in an adequate manner. Answers all phone calls that come into the club and directs them to the appropriate department. Schedules personal training appointments and tours of the club. Makes outbound calls to clear up EFT issues and renew memberships. Assists the operations manager in maintaining a productive and positive environment for all members and guests.
Graduating in August of 2018 with a Bachelor of Arts in Political Science with a focus in American Politics and International Relations. Maintained a 3.3 GPA with coursework in politics, government, history, and pre-law.
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