Broad industry experience includes healthcare, finance, customer service, engineering, hospitality and warehouse/logistics.
Organized Team player possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.
Meticulous, excellent at juggling multiple tasks and working under pressure.
Excellent Communication skills and Team work element. Able to work under no supervision and ability to supervise and coordinate other team elements.
High Computer Knowledge (Software and Hardware).
Reading and analysis of Engineering Prints and Drawings. High knowledge in Logistics, Production, Manufacturing, and QC Processes.
Performed initial patient assessment and analysis to begin application process.
Help patient throughout the entire process for the benefits they qualify for, verify requirements, identify necessary documentation, and fill proper applications.
Follow up the application process with State and County Agencies and inform the applicants of status and any additional required documentation.
Screen Patients to identify program and services available for them based on their Income level, family size and county of residence.
Enroll them on the Sliding Fee Scale Program and educate them on benefits available, and schedule necessary appointments.
Help and inform Medicaid recipients about manage care programs and Medicaid benefits. Enroll and change health plans.
Refer callers to the appropriate departments and other government agencies.
Create and manage customer's accounts.
Help customers with their unconformities, billing analyst, and payments.
Analyze and Perform Engineering Changes and the implementation of new products.
Documenting Engineering Changes with prints, drawings, technical specifications required, and Cut Sheets to all Engineering departments.
Supervised material flow, storage and global order fulfillment for new products runs. Conducted monthly inventories of materials on the work floor. Identified and implemented supply chain improvement opportunities.
Train and prepare new agents. Researched and updated all required materials needed for new classes. Continue educating in updates and upgrades.
Supervise Customer Support Agents.
Handle escalated issues.
Developed new process for employee evaluation which resulted in marked performance improvements.
Core Curriculum on the Engineering Track.
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