Benefits Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Benefits Representative with expertise in COBRA and FMLA policy interpretation and administration. Strengths include customer service, follow-through, HRMS and benefits functions with outside vendors. Human resources professional who effectively manages project tasks requiring interaction with multiple departments. Resolves employee issues in a professional manner.

  • Maintains confidentiality
  • HRMS
  • HR Benefits policies and procedures
  • Organized

  • Microsoft Office
  • Assist New Employee Orientation

2009 - Assisted a Computer Analyst revamped the COBRA process into Access.

2013 - Assisted Computer Department revamped the COBRA process into People Soft.

Received Customer Service Awards

Benefits Representative, 2000 to 2013
Beaumont Hospitals , ,
  • Researched and administered COBRA notifications for all eligible employees.
  • Reduction of Work Hours, Termination of Employment, Termination of Benefits Coverage, Social Security Disabled, Dependent no Longer Eligible, Legal Separation or Divorce, Death (Subscribers-employed less than 5 yrs.) Processed insurance adjustments relating to ineligible dependents (overage dependents, death, and divorced).
  • Handled watk-ins regarding COBRA benefits.
  • Researched and administered Family Medical Leave (FMLA) Benefits notifications.
  • Worked Call Center from 12:30-5:00 regarding employees' benefit.
  • Generalist - Benefits/Records Department.
Benefits Representative, 09/1999 to 2013
Beaumont Hospitals , ,
, 1999 to 2013
Bickford Senior Living Rockford, IL,

Managed communication regarding employee orientation and open enrollment for benefits.Assisted customer service with inbound and outbound calls regarding all HR inquiries.Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.Partnered with the IT department to create a streamlined process for administrating COBRApaperwork.Answered employee questions during the entrance and exit interview processes...

Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.

, 1999 to 2002
, ,
  • Enter new hire employees' data in the system Created new hire employees' file Pull files/records for employees in Benefits.
Bachelor of Science: Human Relations and Business Business Education, Expected in
Amber University Jackson State University - Garland, Texas Mississippi

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Resume Strength

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Resume Overview

School Attended
  • Amber University Jackson State University
Job Titles Held:
  • Benefits Representative
  • Benefits Representative
  • Bachelor of Science

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