Benefits Representative with expertise in COBRA and FMLA policy interpretation and administration. Strengths include customer service, follow-through, HRMS and benefits functions with outside vendors. Human resources professional who effectively manages project tasks requiring interaction with multiple departments. Resolves employee issues in a professional manner.
2009 - Assisted a Computer Analyst revamped the COBRA process into Access.
2013 - Assisted Computer Department revamped the COBRA process into People Soft.
Received Customer Service Awards
Managed communication regarding employee orientation and open enrollment for benefits.Assisted customer service with inbound and outbound calls regarding all HR inquiries.Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.Partnered with the IT department to create a streamlined process for administrating COBRApaperwork.Answered employee questions during the entrance and exit interview processes...
Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
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